Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our marketplace products. If you're not satisfied with your purchase, we offer a 30-day money-back guarantee on most digital products, subject to the terms outlined below.

Eligibility for Refunds

Eligible for Refund:

• Product doesn't match the description provided by the seller
• Product contains significant bugs or errors that prevent normal use
• Product is missing advertised features or components
• Technical issues preventing download or access to the product
• Duplicate purchases made by mistake

Not Eligible for Refund:

• Change of mind after purchase
• Lack of technical knowledge to use the product
• Product no longer needed for your project
• Downloaded and fully utilized products (unless defective)
• Products purchased more than 30 days ago
• Custom or commissioned work

Refund Process

Step 1: Contact Support

Email our support team at support@neura.market with your order number and reason for the refund request. Include any relevant screenshots or documentation.

Step 2: Review Period

Our team will review your request within 2-3 business days. We may contact you for additional information or to offer alternative solutions.

Step 3: Resolution

If approved, refunds are processed within 5-7 business days. Funds will be returned to the original payment method used for the purchase.

Dispute Resolution

Before requesting a refund, we encourage you to:

• Contact the seller directly through our messaging system
• Check documentation and installation guides
• Review product requirements and compatibility
• Utilize our community forums for technical support

Many issues can be resolved quickly with seller assistance, avoiding the need for a refund.

Seller Responsibilities

Sellers on our platform are required to:

• Provide accurate product descriptions and screenshots
• Offer reasonable support for their products
• Update products to fix critical bugs
• Honor our refund policy for eligible requests

Partial Refunds

In some cases, we may offer partial refunds:

• When only part of a bundle is defective
• If the product was purchased at a discount
• When the issue can be partially resolved

Processing Time

Subscription Products

For subscription-based products:

• Cancel anytime before the next billing cycle
• No refunds for partial months
• Access continues until the end of the paid period
• Annual subscriptions may be eligible for pro-rated refunds

Chargebacks

Filing a chargeback instead of following our refund process may result in:

• Immediate account suspension
• Loss of access to purchased products
• Inability to make future purchases
• Collection proceedings for disputed amounts

We strongly encourage using our refund process first.

Special Circumstances

We may extend refund eligibility in cases of:

• Platform-wide technical issues
• Seller account termination for policy violations
• Products removed for copyright infringement
• Major undisclosed product changes

Contact Information

For refund requests and support:

Policy Updates

This refund policy may be updated periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the modified policy.