Frequently Asked Questions

Common questions and answers about the Gagiteck AI SaaS Platform.

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General

What is Gagiteck?

Gagiteck is an AI SaaS platform that enables businesses to build, deploy, and manage autonomous AI agents. These agents can automate complex workflows, integrate with existing tools, and handle tasks that traditionally required human intervention.

What can I build with Gagiteck?

• Customer Support Agents - Handle inquiries, process returns, answer FAQs
• Research Assistants - Gather information, summarize documents, analyze data
• Workflow Automation - Multi-step business processes with AI decision-making
• Code Assistants - Help with code review, documentation, debugging
• Data Processing Pipelines - Extract, transform, analyze data at scale

Which AI models are supported?

Provider	Models
Anthropic	Claude 3 Opus, Sonnet, Haiku
OpenAI	GPT-4, GPT-4 Turbo, GPT-3.5
Google	Gemini Pro, Gemini Ultra
Local	Ollama, LMStudio, vLLM

Is my data secure?

Yes. We implement:

• End-to-end encryption (TLS 1.3)
• Encryption at rest (AES-256)
• SOC 2 Type II compliance
• GDPR compliance
• Optional HIPAA compliance (Enterprise)

See our Security Guide for details.

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Getting Started

How do I get started?

1. Sign up at gagiteck.com
2. Create your first agent in the dashboard
3. Or follow our Quick Start Guide

What are the system requirements?

For self-hosted deployment:

• CPU: 4+ cores
• RAM: 8+ GB
• Storage: 20+ GB SSD
• OS: Linux, macOS, or Windows with WSL2

How do I get my API key?

1. Log into the Gagiteck dashboard
2. Go to Settings > API Keys
3. Click "Create New Key"
4. Copy and securely store the key (it's only shown once)

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Agents

What's the difference between an agent and a chatbot?

Feature	Chatbot	Gagiteck Agent
Conversation	Yes	Yes
Tool Usage	Limited	Full
Autonomous Actions	No	Yes
Multi-step Reasoning	Limited	Yes
Memory	Session only	Persistent
Workflow Integration	No	Yes

How many agents can I create?

Plan	Agents
Free	3
Pro	25
Enterprise	Unlimited

Can agents call external APIs?

Yes! Agents can use tools to:

• Make HTTP requests
• Query databases
• Send emails/messages
• Interact with any API

See Integrations Guide.

How do I give an agent memory?

agent = client.agents.create(
    name="Personal Assistant",
    memory_enabled=True,
    memory_type="long_term",  # Persists across conversations
    memory_window=50          # Messages to retain
)

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Workflows

What's a workflow?

A workflow is a sequence of steps that orchestrate multiple agents to complete complex tasks. Think of it as a pipeline where each step can:

• Run an agent
• Make decisions based on conditions
• Execute in parallel
• Handle errors gracefully

Can workflows run on a schedule?

Yes! Use cron expressions:

trigger:
  type: schedule
  cron: "0 9 * * 1-5"  # 9 AM, Monday-Friday
  timezone: America/New_York

How do I pass data between workflow steps?

Use template variables:

steps:
  - id: step1
    agent: researcher
    input: "Research {{inputs.topic}}"

  - id: step2
    agent: writer
    input: "Write about: {{steps.step1.output}}"
    depends_on: [step1]

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Pricing & Billing

What's included in the free plan?

• 3 agents
• 1 workflow
• 1,000 API calls/month
• 1 GB storage
• Community support

How is usage calculated?

Usage is based on:

1. API Calls - Each agent execution or API request
2. Tokens - LLM tokens consumed (input + output)
3. Storage - Files and data stored

Do unused credits roll over?

Monthly API calls reset each billing cycle. Token credits on annual plans roll over for up to 3 months.

Can I upgrade or downgrade anytime?

Yes. Upgrades take effect immediately. Downgrades apply at the next billing cycle.

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Technical

What programming languages are supported?

Official SDKs:

• Python 3.8+
• Node.js 18+
• Go 1.20+

Any language can use the REST API.

Is there a rate limit?

Plan	Requests/minute
Free	60
Pro	600
Enterprise	6,000+

How do I handle errors?

from gagiteck import Client, GagiteckError

client = Client(api_key="YOUR_KEY")

try:
    response = client.agents.run(agent_id="agent_123", message="Hello")
except GagiteckError as e:
    print(f"Error: {e.code} - {e.message}")

Can I run Gagiteck on-premise?

Yes, Enterprise plans include on-premise deployment options. Contact sales@gagiteck.com.

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Integrations

Which services can I integrate?

50+ integrations including:

• Communication: Slack, Discord, Email, Teams
• Development: GitHub, GitLab, Jira, Linear
• CRM: Salesforce, HubSpot, Pipedrive
• Data: PostgreSQL, MongoDB, BigQuery

See Integrations Guide.

Can I build custom integrations?

Yes! Create custom tools using:

• HTTP/REST APIs
• GraphQL
• Webhooks
• Database connections

@tool
def my_custom_integration(param: str) -> dict:
    """My custom tool."""
    return requests.get(f"https://api.example.com/{param}").json()

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Troubleshooting

My agent isn't responding

1. Check API key validity
2. Verify agent status is "active"
3. Check rate limits
4. Review error logs in dashboard

Agent responses are slow

1. Try a faster model (Haiku vs Opus)
2. Reduce max_tokens
3. Simplify system prompt
4. Check network latency

Tool calls are failing

1. Verify tool permissions
2. Check external API status
3. Review tool input/output logs
4. Test tool in isolation

How do I debug an agent?

response = client.agents.run(
    agent_id="agent_123",
    message="Debug this",
    debug=True
)

print(response.debug.reasoning_trace)
print(response.debug.tool_calls)

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Support

How do I get help?

• Documentation: docs/
• Community: GitHub Discussions
• Email: support@gagiteck.com
• Enterprise: Dedicated Slack channel

How do I report a bug?

1. Check existing GitHub Issues
2. Create a new issue with:
   • Steps to reproduce
   • Expected vs actual behavior
   • Environment details
   • Error messages/logs

Is there a status page?

Yes: status.gagiteck.com

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