Customer Support
SOP.md · 6 documents
Sentry Alerts Configuration Guide for Vacademy Platform
Defines 13 Sentry alert rules for payment and workflow failures, plus setup steps, channels, and response procedures.
Alert Notification Setup Guide
Walks through configuring email and webhook alert notifications for Elastic Security, including Gmail, AWS SES, SendGrid, Slack, and custom backend webhooks.
SLA and Severity Policy
Defines four severity levels with response and resolution SLAs, plus an escalation policy for repository issues.
Cozmo voice Commands (CvC) - Version 0.6.8
Lets you issue multiple sequential voice commands to a Cozmo robot, parsing natural language with conjugation support across four languages.
Windsurf — Message Processing Flow
Documents Windsurf's sequential message pipeline, context assembly, single LLM call, conservative one-at-a-time tool use, and a what-changed summary, and contrasts it with OSA's architecture.
FOIA-Buddy: AI Agents for Government Transparency
Describes a multi-agent AI system that automates FOIA request analysis and response generation using NVIDIA Nemotron models.