Install guide and config at curatedmcp.com PagerDuty MCP: Let AI Help Your Team Respond...

Install guide and config at curatedmcp.com

PagerDuty MCP: Let AI Help Your Team Respond to Incidents Faster

Incident response doesn't need to be fully manual anymore. PagerDuty MCP is the official integration that gives Claude, Cursor, and other AI agents direct access to your incident workflows—letting them create incidents, update on-call schedules, manage alerts, and coordinate response actions without switching tools.

What It Does

PagerDuty MCP bridges your incident management system and AI agents. Instead of asking your team to manually log incidents or chase down who's on-call, you can now let Claude or Cursor handle that directly.

The server unlocks these capabilities:

• Create and update incidents with custom urgency, priority, and assignment
• Query on-call schedules to find the right person for the job
• Manage escalation policies and teams programmatically
• Review alert history and response timelines to understand incident patterns
• Annotate incidents with notes and context as response unfolds
• Trigger incident actions from natural language commands in your AI conversations

This is built for ops teams who want AI to accelerate their incident response cycle—reducing the time between detection and action, and keeping responders aligned without manual overhead.

How to Install

Install via npm:

npx -y @pagerduty/mcp

Then add it to your Claude Desktop claude_desktop_config.json:

{
  "mcpServers": {
    "pagerduty-mcp": {
      "command": "npx -y @pagerduty/mcp",
      "env": {
        "PAGERDUTY_API_KEY": "your-api-key-here"
      }
    }
  }
}

Get your API key from PagerDuty's developer portal.

Real-World Use Cases

• Auto-escalate critical alerts: Ask Claude to create a high-urgency incident and page the on-call engineer in one command when your monitoring system detects a production outage.
• Build runbook workflows: Use Cursor to generate incident response steps, then have Claude automatically update the incident with resolution details and responder notes.
• Query incident trends: Let Claude analyze your alert history to identify patterns—which services fail most often, which teams respond fastest—then generate a summary for your next retro.

Free to use. Full install guides for Claude Desktop, Cursor, Windsurf, and more at CuratedMCP.