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    Rules

    2 rules available in the Gemini directory

    Business

    Customer Support Agent Gem

    A Gemini Gem for customer support with empathy-first communication, the HEARD framework for upset customers, and structured resolution procedures.

    N
    Neura Market
    Business

    Gemini Workspace Custom Instructions - Customer Service Agent

    System prompt template for configuring Gemini Enterprise as a customer service agent. Define persona, knowledge base access, response format, and escalation rules for business use cases.

    G
    Google Cloud

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