About Permut
Permut is a complete platform designed to build AI agents that engage customers, collect feedback, and drive growth across various channels such as WhatsApp, SMS, and Web. It aims to boost retention, prevent poor experiences, and unlock real-time insights at scale. The platform provides AI agents for customer listening and feedback collection, tailored to deliver value across multiple industries including retail, e-commerce, travel, hospitality, health, wellness, fitness, and entertainment. Permut's AI agents are secure, intelligent, scalable, powered by multiple AI models, learn and improve over time, and are built on proprietary knowledge bases. They offer seamless integrations with CRM, POS, and other data sources, and are omnichannel by design. Permut facilitates richer feedback collection for metrics like NPS, CSAT, Voice of Customer, product reviews, purchase experience, and churn detection, transforming these into actionable insights via an interactive AI-powered dashboard.
How to Use
Using Permut involves four simple steps: 01 Deploy your agent by equipping it with your brand’s tone, knowledge, and policies. 02 Connect your stack by plugging in your CRM, POS, and internal data sources for full context. 03 Launch targeted campaigns by defining goals and audiences, allowing your agent to know who to reach, when, and why. 04 Capture insights effortlessly, as your agent drives real conversations and transforms them into actionable insights via an AI-powered dashboard.
Key Features
- AI Agents for customer engagement and feedback
- Omnichannel support (WhatsApp, SMS, Calls, Web)
- Real-time feedback collection and sentiment analysis
- Interactive AI-powered dashboard for insights
- Seamless CRM, POS, and data source integrations
- AI agents learn and improve over time
- Customizable agents with brand's tone and knowledge
- Automated issue resolution and promotions
- Scalable and multilingual operation (24/7)
Use Cases
- Customer listening and feedback collection
- Boosting customer retention and preventing poor experiences
- Unlocking real-time customer insights at scale
- Measuring Net Promoter Score (NPS) and Customer Satisfaction (CSAT)
- Continuously gathering Voice of Customer (VoC) feedback
- Collecting authentic and detailed product reviews
- Understanding and elevating purchase experiences
- Early churn detection through conversation signals
- Driving customer loyalty, Lifetime Value (LTV), and revenue
- Delivering upsells, promotions, and follow-ups
- Applicable in Retail & e-commerce, Travel & hospitality, Health & wellness, and Entertainment industries
Key Features
Pros & Cons
- High resolution rates reported (up to 74%)
- Significant time savings (500+ hours/month saved)
- Omnichannel deployment from a single agent definition
- Built-in guardrails ensure brand consistency and compliance
- Actionable insights automatically extracted from conversations
- Event-driven architecture enables real-time, automated workflows
- Pricing details not available on the website; requires booking a demo
- No mention of offline channel support (e.g., voice calls not explicitly covered in home page content)
Best For
Alternatives to Permut
Air
Book flights, hotels, get personalized recommendations, and 24/7 customer support for all your travel needs.
Helicone
n8n node for Helicone AI gateway and observability
Dust
Dust.tt node for n8n
Make
Visual automation platform
Close Crm
N8N community node for Close CRM integration with comprehensive lead, opportunity, task, note, call management, and enhanced triggers for workflow automation
i10X: ChatGPT & 500+ AI Models & Tools — Full Access from just $8!
Unified AI platform featuring 500+ AI tools and leading models through a single subscription.