hijiffy.com

HiJiffy is a Guest Communications Hub that helps hotels, resorts, and hostels get more direct bookings and upselling opportunities. It automates guest communication across various channels like websites, social media, and WhatsApp, answering over 85% of guest queries instantly. HiJiffy simplifies the guest journey from booking to check-out and beyond, making processes faster and easier while cutting down on repetitive tasks with AI automation.

## How to Use

HiJiffy integrates with your existing systems to manage, automate, and track guest communication in one place. It can be set up quickly, with HiJiffy handling the setup process. The intuitive back-office system allows you to manage communication with guests easily, customize the chatbot's look and feel, and adapt workflows to fit your sales process.

## Key Features

- AI-powered virtual assistant for answering FAQs - Chat-based booking assistance - Automated welcome messages - Digital check-in and check-out - In-stay request management - Upsell and cross-sell campaigns - Satisfaction surveys - Guest review campaigns - One inbox for all communication channels

## Use Cases

- Answering guest queries instantly on the website, social media, or WhatsApp - Guiding users through the booking process with an AI virtual assistant - Sending automated messages before, during, and after check-in - Offering pre-check-in forms and digital keys - Managing guest requests during their stay - Sending personalized, automated upselling and cross-selling campaigns - Collecting guest feedback through surveys - Automating the check-out process - Collecting reviews for internal use or public platforms