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Freemium

Build chatbots without code on any channel

AI ChatbotsFreemium
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Type
Saas
Founded
2012
Company
TextIt
Visit Website
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About textit.com

TextIt is a leading bot platform that allows users to visually build multichannel messaging bots and launch them anywhere in the world. It offers features like a flow designer for creating chatbots in minutes with drag-and-drop, a contact database for creating custom fields and tracking activity, campaign automation, omni-channel support (Facebook, WhatsApp, SMS, etc.), ticket hand-off to humans, and integrations with Zapier, Wit.ai, and custom webhooks.

How to Use

Use the drag-and-drop flow designer to create chatbots, connect to various channels like Facebook, WhatsApp, and SMS, and automate engagement with contacts.

Key Features

  • Flow Designer
  • Contact Database
  • Campaigns
  • Omni-Channel Support
  • Tickets
  • Integrations

Use Cases

  • Automating customer support via chatbots on multiple channels.
  • Running marketing campaigns through SMS and messaging apps.
  • Collecting data and engaging with research subjects.

Key Features

Flow Designer
Contact Database
Campaigns
Omni-Channel Support
Tickets
Integrations

Pros & Cons

Pros
  • No-code drag-and-drop flow designer for rapid chatbot creation
  • Scalable to handle millions of contacts and billions of messages
  • Support for multiple channels including Facebook, WhatsApp, SMS, and IVR
  • Unlimited messaging on paid plans with simple per-contact pricing
  • Free trial available to explore all features
  • Nonprofit discounts offered
  • Integrates with popular services like Zapier and Wit.ai
Cons
  • Pricing based on number of messaged contacts, which may become costly at high volumes
  • Advanced AI/NLP capabilities limited to integrations (e.g., Wit.ai) rather than built-in
  • Building complex applications may require assistance from approved vendors, as the team focuses on product development

Best For

Automating customer support via chatbots on multiple channels.Running marketing campaigns through SMS and messaging apps.Collecting data and engaging with research subjects.

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FAQ

What counts as a Messaged Contact?
Any contact that sends or receives a message (or an IVR call) in your billing period counts as a Messaged Contact. Other contacts on your account will not be billed, allowing you to build a contact list while only paying for actively engaged contacts.
What countries does TextIt work in?
TextIt works in all countries. With channels like Facebook or WhatsApp, you can launch your messaging application anywhere. TextIt also integrates with dozens of SMS aggregators and mobile operators and has been used in over 170 countries.
Can I get a demo?
TextIt encourages you to use the Free Trial account to explore all features. A library of tutorial videos is also available to help you understand how Flows work. If you still have questions, you can reach out via the support widget.