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Inline Help

Free

Answer customer questions before they ask

FreeFree tier
Type
Open Source
Company
Inline Manual
Visit Website GitHub (40 stars)

About Inline Help

Inline Help is a no-code AI-powered user assistance platform that transforms your knowledge base into proactive in-app support. It offers a suite of tools including Explain This (tap-and-learn contextual insights), AI Chatbot, Tooltips, a unified Widget hub, Knowledge Base with contextual delivery, and a Ticket Form for seamless issue reporting. The platform supports seven languages (English, German, French, Spanish, Italian, Portuguese, Japanese) and is trusted by over 500 companies. It is built by the team at Inline Manual, an ISO 27001 certified company with a decade of experience serving Fortune 500 enterprises. Inline Help aims to boost product adoption and cut down support tickets by providing instant, contextually relevant assistance directly within software applications.

Key Features

Explain This: Users tap any part of a website to receive AI-generated contextual insights.
Tooltips: No-code AI-powered tooltips for on-spot guidance within an app.
Chatbot: Real-time, accurate responses to user queries using the company's knowledge base and AI.
Widget: Centralized help hub combining all support tools (Explain This, chatbot, knowledge base, ticket form).
Knowledge Base: Contextual delivery of knowledge repository tailored to each user's current context.
Ticket Form: In-app issue reporting without leaving the application.
Multilingual Support: Fluent support in English, German, French, Spanish, Italian, Portuguese, and Japanese.
Proactive Support: AI predicts and answers user questions before they ask.

Pros & Cons

Pros
  • No-code setup: takes less than 5 minutes to start helping users.
  • 14-day free trial with full access, no credit card required.
  • AI-powered proactive support that anticipates user questions.
  • Trusted by over 500 companies, including Fortune 500 clients.
  • ISO 27001 certified for robust data security and management.
  • Multilingual support covering 7 major languages.
  • All-in-one widget consolidates multiple support tools for a seamless user experience.
  • Built by an experienced team (Inline Manual) with a decade in the industry.
Cons
  • No permanent free plan; only a 14-day trial is available.
  • Lower-tier plans limit content pages (250 for Essentials) and message credits (5k messages).
  • Self-hosting is not yet available (only being considered).
  • Relies on OpenAI GPT-4; no option to choose alternative AI models.

Best For

In-app customer self-service to reduce support ticket volume.Product onboarding and adoption by providing contextual guidance.Multilingual customer support for global user bases.Enterprise help desk integration with ticket response automation.User education and knowledge base delivery within SaaS applications.

FAQ

What is Inline Help?
Inline Help is a SaaS platform that provides real-time, contextual assistance within software applications through interactive guides, tooltips, a chatbot, and AI-powered customized support content.
What is a Site?
One Site represents your application and can accommodate a multi-tenant setup across multiple domains (e.g., aaa.example.com and bbb.example.com). This allows embedding Inline Help across domains with a single unified knowledge base.
What security measures are in place?
Inline Help is built by Inline Manual, which is ISO 27001 certified. With a decade of experience serving Fortune 500 companies, they ensure robust security protocols to safeguard your data.
Who built Inline Help and why?
Inline Help was created by the team at Inline Manual, a company dedicated to enhancing user experiences in software applications. It was developed to provide immediate, contextual assistance to improve user engagement, minimize learning curves, and streamline the user journey.