Norwest - AI Native Customer Support Market Map - August 2025
FreeMapping AI-native support solutions for CX transformation
FreeFree tier
About Norwest - AI Native Customer Support Market Map - August 2025
Norwest Venture Partners' AI Native Customer Support Market Map (August 2025) analyzes the landscape of AI-powered customer experience solutions. It highlights that organizations could lose $3.7 trillion this year due to poor customer experiences and argues that agentic platforms with a native system of record will lead the next era of CX. The map categorizes solutions into multimodal agents, voice-first platforms, DIY infrastructure, and stateful systems, providing a framework for enterprises to deploy AI agents at scale.
Key Features
Covers multimodal agents
Covers voice-first platforms
Covers DIY infrastructure
Covers stateful systems
Identifies agentic platforms with native system of record
Highlights the $3.7 trillion cost of bad customer experiences
Pros & Cons
Pros
- Provides a comprehensive categorization of AI-native customer support solutions
- Backed by Norwest Venture Partners' industry expertise
- Addresses a critical $3.7 trillion pain point in enterprise CX
Best For
Evaluating AI-native customer support solutionsUnderstanding market landscape for CX transformationIdentifying agentic platforms for enterprise customer service
FAQ
What is the potential cost of bad customer experiences globally?
Organizations could lose $3.7 trillion this year due to bad customer experiences, according to the post.
What types of solutions are covered in the market map?
The map covers multimodal agents, voice-first platforms, DIY infrastructure, and stateful systems.
Who published this market map?
Norwest Venture Partners, authored by Partner Scott Beechuk and Nikhil Goel.