Twig
FreeTwig is an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7.
FreeFree tier
About Twig
Twig's Sera is an AI front desk agent that answers, qualifies, and books inbound calls, chats, and emails 24/7/365. Sera handles inquiries independently without human intervention, integrates with existing CRM, help desk, and calendar tools, and can be deployed in under 30 minutes. It is designed for businesses like dental offices, mortgage lenders, auto dealerships, and other service industries to improve first response time and reduce missed opportunities.
Key Features
Answers inbound calls, chats, and emails 24/7/365 without human intervention
Qualifies leads and books appointments directly into your calendar
Integrates with 30+ tools including Salesforce, HubSpot, Gmail, Slack, Notion, Zendesk, Intercom, and Freshdesk
Multi-language support
Multi-location routing for businesses with multiple offices
Missed-call recovery and recall reactivation campaigns
Customizable white-label widget (remove 'Powered by Sera' branding)
SOC 2 Type II compliant
Live in 30 minutes with no credit card required to start
Pros & Cons
Pros
- 90% faster first response (from minutes to seconds)
- 70% of inquiries handled end-to-end without human involvement
- 24/7 availability including weekends and holidays
- No credit card required to start free trial
- Integrates with existing CRM and help desk tools
- Published ROI calculator and savings estimates
Cons
- Pricing can be high for very low-volume businesses (overage charges apply)
- Voice minutes capped at 300/month on Starter plan, with $1/minute overage
- Some advanced features (custom dashboards, dedicated CSM) only on higher tiers
- May not be suitable for highly complex or escalation-heavy support workflows
Best For
Small businesses automating front-desk workflowsDental offices handling patient calls and booking appointmentsMortgage lenders capturing and routing purchase/refi inquiriesAuto dealerships greeting and routing calls for sales, service, and partsAny business that needs 24/7 front desk coverage without hiring additional staff
FAQ
How does the 15-day free trial work?
Start any paid plan free for 15 days. Twig sets up your number, knowledge base, and booking integration. Cancel anytime before the trial ends and you won't be charged.
What counts as a voice minute?
Any inbound or outbound phone conversation Sera handles end-to-end — answering, qualifying, booking, or transferring — billed by the minute. Hang-ups under 10 seconds don't count.
What happens if I exceed my monthly limits?
Overages are billed at $100 per 1,000 additional chats and $1 per voice minute. If you're consistently above your tier, upgrading is typically cheaper than paying overage.
When should I move to the Scale plan?
Pick Scale if you're a multi-location business, regularly exceed 2,000 chats or 300 voice minutes a month, or need a dedicated CSM and custom integrations.