Web
FreeThe agentic platform for support teams
FreeFree tier
About Web
Duckie is an agentic platform for support teams that enables them to become AI builders. It allows creating AI agents that resolve tickets, investigate issues, and automate workflows behind support—all described in plain English. Duckie connects to any tool via MCP, APIs, or native integrations, and includes built-in safety features like a policy engine, PII redaction, sandboxing, kill-switch, and permission scoping. Teams can orchestrate multiple agents on one canvas, run shadow testing, and replay real tickets for validation. The platform is designed to be set up by support leads without engineering help and aims to reduce repetitive work while handling even complex edge cases.
Key Features
Build AI agents using plain English runbooks
Connect to any tool via MCP, APIs, or native integrations (Zendesk, Stripe, Slack, Intercom, etc.)
Policy engine with PII redaction, refund approval, and external domain blocking
Sandboxed execution with kill-switch and full traceability
Agent orchestration on one canvas with triage, investigation, and resolution agents
Shadow testing and replay of real tickets for validation
Switch between frontier models as needed
Centralized agent management and analytics
Permission scoping and human approval gates
Pros & Cons
Pros
- No engineering required; support leads can set up agents in plain English
- Wired into existing tools and data without custom code
- Production-ready safety and compliance features built in
- Demonstrates real cost savings (e.g., reduced support headcount while handling more tickets)
- Handles complex edge cases that previously required operator memory
- Open-source and free to use
Best For
Ticket resolution and escalation triageInvestigating data discrepancies and system bugsAutomating customer plan changes in StripeHandling complex financial-services workflowsOnboarding and technical troubleshootingCompliance and policy enforcementAssisting live support agents with context and suggested actions
FAQ
What can Duckie do for support teams?
Duckie allows support teams to build AI agents that resolve tickets, investigate issues, automate workflows, and triage escalations—all described in plain English.
Do I need engineering help to set up Duckie?
No, Duckie is designed so that a support lead can set up AI agents using plain English without engineering help or a long timeline.
What tools does Duckie integrate with?
Duckie connects to any tool via MCP, APIs, or native integrations. Examples include Zendesk, Stripe, Slack, and Intercom.
Is Duckie safe to use in production?
Yes, Duckie includes a policy engine, PII redaction before any tool call, human approval gates, sandboxed execution, a kill-switch, and permission scoping.
Can I test agents before going live?
Yes, Duckie supports shadow testing and replaying of real tickets to validate agent behavior before full deployment.