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Helply

Paid

Helply automates support with AI agents that resolve tickets, take actions, and integrate seamlessly. Guaranteed results or pay nothing.

Business ToolsPaid
Inputs: textOutputs: text
Type
Saas
Company
Helply
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About Helply

Helply is an AI-native B2B support platform designed to transform customer support into a revenue-generating function. It unifies all support channels—email, chat widget, in-app messaging, Slack Connect, and WhatsApp—into a single inbox, applying consistent automations, SLAs, and AI capabilities across every interaction. The platform builds a centralized 'data layer' by connecting tools such as knowledge bases, ticket history, Slack, Stripe, Gong, PostHog, HubSpot, and Attio, allowing the AI to draw on rich context when resolving tickets or assisting human agents. Helply’s AI agent handles frontline responses with high-confidence answers, and when it cannot resolve a ticket, it automatically drafts a reply for the team. Additional features include support intelligence, churn detection, upsell opportunity identification, article creation, feature flags, and competitor monitoring.

Key Features

Omnichannel inbox unifying email, chat, in-app, Slack Connect, and WhatsApp
AI agent that resolves tickets with high confidence using account and tool context
AI assistant (co-pilot) that drafts replies for human agents when AI cannot resolve
Account intelligence surfacing churn, upsell, and product signals
Data layer integrating with CRM, billing, product analytics, and communication tools
Outcome-based pricing: free support platform with unlimited seats, pay only for AI resolutions
Features include AI knowledge base, support intelligence, article creation, and feature flags

Pros & Cons

Pros
  • AI-native platform built specifically for B2B support complexity
  • No per-seat pricing; the platform appears to be free with unlimited seats
  • Pay only for AI outcomes (resolutions, drafts, etc.), aligning cost with results
  • Deep integrations with common B2B tools (CRM, billing, product analytics, Slack)
  • Omnichannel support with consistent routing, SLAs, and AI across all channels
Cons
  • AI resolution quality depends on the richness and accuracy of connected tool data
  • Free platform tier may have limitations on AI features or usage; exact boundaries should be verified
  • Pricing per AI outcome may lead to variable costs that are hard to predict
  • Initial setup to integrate multiple data sources may require time and configuration

Best For

Automating first-line B2B support ticket resolutionReducing time-to-resolution for complex account inquiriesIdentifying and acting on churn or upsell opportunities from support interactionsProviding human support agents with AI-drafted responses that include full account contextUnifying multi-channel support workflows into a single, intelligent inboxLeveraging product usage and billing data to personalize support and drive revenue

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FAQ

Is the Helply platform really free?
Helply advertises a free support platform with unlimited seats forever. AI outcomes (such as automated resolutions and drafts) are billed separately under outcome-based pricing. Exact limits of the free tier should be verified on the current pricing page.
How does the AI agent decide when to respond?
Based on available information, the AI agent loads full account context, knowledge base, past tickets, CRM, Stripe, and product usage data. It only resolves a ticket when it has high confidence in a complete and correct answer, otherwise it drafts a reply for a human agent.
Which channels does Helply support?
Helply appears to support email, chat widget, in-app messaging, Slack Connect, and WhatsApp, all threaded into a single inbox with consistent automations and SLAs.
Can Helply integrate with tools I already use?
Yes, Helply includes a data layer that connects to tools such as knowledge bases, Slack, Stripe, Gong, PostHog, HubSpot, Attio, and more. The platform trains on this context to power its AI agent and assistant.
What kind of outcomes can I pay for?
Helply's outcome-based pricing covers AI resolutions and drafted replies. Additional outcomes mentioned include churn detection, upsell opportunities, support intelligence, and article creation. Exact billing details should be confirmed via Helply's pricing page.
Is the platform suitable for enterprise B2B support?
Yes, Helply is built specifically for B2B support, with features like account intelligence, competitor monitoring, feature flags, and integrations that handle complex account contexts. It is designed to turn support into a revenue engine.