Hostcomm

Freemium

Transform Your Business with Hostcomm's AI-driven Communication Solutions

#cloud-based contact center#unified communications#customer service#data security#sales#communications#predictive dialers#AI-powered customer service bots#cloud contact center solutions#remote visual assistance#secure payment processing#UK support#Amazon AWS hosting

Inputs: text, video, imageOutputs: text, video, image

Type

Saas

Founded

2004

Company

Hostcomm Limited

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About Hostcomm

Hostcomm is a UK-based contact centre platform provider, trading since 2004. It offers a unified suite of AI voice agents (Persona), cloud contact centre with predictive dialler, and remote visual assistance (RVX) — all on a single UK GDPR compliant system hosted in AWS London. The platform is PCI DSS Level 1 certified (five consecutive years) and integrates voice, chat, email, video, and visual support. Trusted by over 500 UK organisations including BT, HMRC, Scottish Power, and HomeServe, Hostcomm eliminates vendor fragmentation by providing one DPA, one contract, and one support number. Its AI voice agents handle inbound and outbound calls in 30+ languages with optional UK-sovereign mode for regulated sectors. The contact centre boosts outbound productivity by 300%, while RVX reduces on-site callouts by up to 70% without requiring an app download. Hostcomm is also a G-Cloud 14 approved supplier for public sector procurement.

Key Features

Predictive Dialer

Cloud Contact Center

AI-powered Customer Service

Remote Visual Assistance

Secure Payments

Unified Communications (Communify)

CRM Integration

UK-based Support

Amazon AWS Hosting

AI-driven Innovation

Pros & Cons

Pros

Unified platform eliminates integration headaches and vendor finger-pointing
UK GDPR compliant with all data hosted in AWS London, ensuring data sovereignty
PCI DSS Level 1 certified for secure payment processing
Proven reliability – trading since 2004 with billions of calls routed
Trusted by major UK organisations including BT, HMRC, Scottish Power, and HomeServe
AI voice agents available in 30+ languages with natural voice quality
Remote visual assistance reduces on-site visits by up to 70%, saving costs and emissions
G-Cloud 14 approved for easy public sector procurement

Cons

Pricing not fully transparent for core products (requires demo/contact)
Primarily focused on UK market; US expansion only recent (Miami Beach office opened 2025)
May not offer as many pre-built third-party integrations as some global competitors
No free tier for full contact centre or AI agent products (freemium model unclear)

Best For

Retail Businesses: Improve customer engagement and streamline sales with AI chatbots and unified communications.Financial Services: Enhance data security and customer service through secure payment processing.Social Housing Organizations: Facilitate tenant communication and service requests using remote visual assistance.Energy Sector Companies: Optimize internal communication and customer service with Multi-channel platforms.Outsourcing/BPO Firms: Enhance client interactions with predictive dialers and AI-powered service solutions.Call Centers: Maximize efficiency with predictive dialers and AI-assisted workflows.E-commerce Businesses: Boost sales through integrated CRM and AI-driven customer service.Healthcare Providers: Improve patient interactions and data handling with secure communication solutions.Insurance Companies: Facilitate client processing with streamlined, secure communication channels.Educational Institutes: Enhance student and staff communication through unified communication tools.

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