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Kustomer is an AI-Powered Customer Service CRM Platform that delivers faster, richer experiences to customers with omnichannel messaging, a unified customer view, and AI-powered automations. It combines CRM, ticketing, and AI into one platform.

How to Use

Kustomer unites customer service experiences by combining CRM, ticketing, and AI into one platform. Users can automate customer issues across channels with AI, assist agents with AI and omnichannel capabilities, customize the platform, and track performance.

Key Features

• AI Agents for Customers
• AI Agents for Reps
• Omnichannel support
• Workflows
• Security
• AI Agent Studio
• Integrations
• Reporting

Use Cases

• Self-Service: Empower customers with instant, intuitive self-service options.
• Proactive Service: Anticipate needs and resolve issues before they arise.