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aihelpcn.net

Freemium

AI-powered in-app support and operations platform

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Customer SupportFreemium
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Type
Saas
Company
AIHelp
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About aihelpcn.net

AIHelp is an in-app support platform that uses AI-powered messaging experiences to improve customer satisfaction, optimize in-app operations, and automate conversations with a chatbot. It provides customer service support and an in-app ticketing system, offering features like AI Chatbot, In-App Chat & Feedback, Customizable AI Forms, and In-App Operation tools. AIHelp supports mobile and web customer support, providing personalized support and enabling developers to integrate help directly into their apps.

How to Use

Integrate AIHelp's SDK into your mobile app or web page. Customize the support workflow and configure settings to provide personalized support. Use the AI chatbot to automate conversations and offer instant help. Developers can use the platform to reach out to customers, provide information, or start conversations.

Key Features

  • AI Chatbot
  • In-App Chat & Feedback
  • Customizable AI Forms
  • In-App Operation
  • Ticketing System
  • Knowledge Base
  • Live Chat

Use Cases

  • Providing instant customer support within mobile apps and websites
  • Collecting customer feedback through in-app forms
  • Managing customer support tickets and resolving issues efficiently
  • Localizing customer support with multilingual knowledge management

Key Features

AI Chatbot
In-App Chat & Feedback
Customizable AI Forms
In-App Operation
Ticketing System
Knowledge Base
Live Chat

Pros & Cons

Pros
  • AI-powered chatbot automates up to 80% of customer issues
  • Highly customizable workflows and integrations
  • Supports multiple platforms (iOS, Android, Web) with aggregate MAU
  • Proven reliability with 4B+ devices, 30K+ clients, and 80K+ apps
  • Smart auto-check form reduces agent intervention for common issues
  • Seamless in-app and web integration via SDK
Cons
  • Pricing can become expensive for high-volume apps due to per-MAU or per-ticket costs
  • AI chatbot may not handle all complex issues, requiring human escalation
  • Primary focus on mobile apps; web support features may be less comprehensive
  • Customization and integration require development resources and SDK setup

Best For

Providing instant customer support within mobile apps and websitesCollecting customer feedback through in-app formsManaging customer support tickets and resolving issues efficientlyLocalizing customer support with multilingual knowledge management

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FAQ

How do you define a Monthly Active User?
A Monthly Active User (MAU) is defined as any unique device that has opened your app during the month.
How does the 21-day trial work?
We give you 21 days to download and integrate AIHelp in your mobile app. We won't ask for your credit card details until after these 21 days.
Can I upgrade my plan at any time?
Yes, you can upgrade at any time. Charging will begin at your next scheduled payment date.
Do you charge extra for multiple platforms?
No, we don't charge extra for multiple platforms. If you have an iOS and Android app, we aggregate the number of monthly active users across both platforms.