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Desku

Freemium

AI Customer Service Software for Small Businesses & Startups

Customer SupportFreemium
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Desku
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About Desku

Desku is an AI-powered customer service software and modern helpdesk built for support teams and small businesses. It unifies customer conversations across live chat, email, and social media into one inbox, automating common queries and delivering faster support.

How to Use

Desku centralizes customer interactions into a unified inbox. Use the AI chatbot to automate responses, manage tickets, create a knowledge base, and integrate with various e-commerce platforms and messaging channels.

Key Features

  • AI Chatbot (EVA)
  • Shared Inbox
  • Knowledge Base
  • Ticketing System
  • Workflow Automations
  • Live Chat
  • Omnichannel Support

Use Cases

  • Automating pre-sales FAQs with a no-code AI chatbot.
  • Providing 24/7 customer support.
  • Managing customer conversations from multiple channels in one place.
  • Reducing email volume by automating responses to common queries.
  • Building a knowledge base for customer self-service.
  • Integrating with e-commerce platforms like Shopify and WooCommerce.

Key Features

AI Chatbot (EVA)
Shared Inbox
Knowledge Base
Ticketing System
Workflow Automations
Live Chat
Omnichannel Support

Pros & Cons

Pros
  • No coding required – launch AI chatbot in minutes.
  • Affordable pricing, fraction of cost of Intercom or Zendesk.
  • Unified inbox manages all channels in one place.
  • AI automates up to 70% of conversations.
  • Free 14-day trial with no credit card required.
  • Scales from solopreneur to 75-agent teams.
  • Built for non-technical users with drag-and-drop builder.
  • Used by 300+ online stores and growing.
Cons
  • Free plan limited to 2 agents and 200 customer profiles.
  • Advanced features like visitor journey tracking require higher-tier plans.
  • Relatively new platform with smaller ecosystem of third-party integrations.
  • AI performance depends on quality of training data provided.

Best For

Automating pre-sales FAQs with a no-code AI chatbot.Providing 24/7 customer support.Managing customer conversations from multiple channels in one place.Reducing email volume by automating responses to common queries.Building a knowledge base for customer self-service.Integrating with e-commerce platforms like Shopify and WooCommerce.

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FAQ

What is Desku.io?
Desku.io is an AI-powered customer service software and helpdesk that unifies chat, email, and social messages into one inbox. It includes a no-code AI chatbot (EVA) and is designed for small businesses and startups.
How does the AI chatbot work?
The AI chatbot can be trained using your knowledge base, FAQs, or product data in minutes. It automates common queries and can handle up to 70% of conversations without coding.
What integrations are available?
Desku integrates with e-commerce platforms like Shopify and WooCommerce, as well as messaging channels including Facebook, Instagram, WhatsApp, Telegram, Slack, and AirCall.
Is there a free trial?
Yes, Desku offers a 14-day free trial with no credit card required for all plans.