gleap.io
FreemiumShip software that heals itself.
About gleap.io
Gleap is an all-in-one AI customer feedback platform that provides a comprehensive suite of tools, including visual bug reporting, an AI bot (Kai), public roadmaps, and more. It aims to enhance products and strengthen customer relationships by offering features like in-app bug reporting, knowledge base creation, product roadmaps, surveys, and marketing automation. Gleap helps businesses gather and act on customer feedback to improve their products and services.
How to Use
Gleap can be used to collect customer feedback through various channels, including in-app bug reporting, surveys, and a knowledge base. Users can manage feature requests, create product roadmaps, and automate marketing efforts. The AI bot, Kai, can be used to answer customer support questions and provide real-time support.
Key Features
- Visual bug reporting
- AI-powered customer support (Kai)
- Public roadmaps
- Knowledge base
- Surveys
- Marketing automation
- Live chat
- Custom chatbots
Use Cases
- Fix bugs faster with visual feedback.
- Improve customer satisfaction with AI-powered support.
- Manage feature requests and let users vote on suggestions.
- Drive customer engagement with targeted outreach.
- Create custom chatbots for sales, marketing, and support.
Key Features
Pros & Cons
- Automated bug fixing from report to merged pull request without manual engineering
- Specialist AI agents share context and collaborate on support, product, and code
- Unlimited seats and projects on the Team plan ($149/mo)
- Integration with over 1,000 tools via Composio for custom agent workflows
- SOC 2 Type II and GDPR compliant with enterprise-grade security
- In-app bug reporting captures session replays and technical context automatically
- Multichannel support unifies conversations from WhatsApp, Instagram, Messenger, and more
- 14-day free trial available on all plans
- Advanced AI features (Kai Code, Kai PM, custom agents) only available on Pro or Enterprise plans
- Pricing for higher tiers may be steep for small teams or solo builders
- Reliance on AI for critical support may require human oversight and tuning
- Setup and migration may require initial effort to configure agents and integrations
Best For
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