Helploom
FreemiumAffordable customer support software that just works
About Helploom
Helploom is an affordable and simple customer support software designed to offer unlimited customer support through Live Chat, a Help Center, and an AI agent. It distinguishes itself by providing unlimited messages, users, threads, and team members, unlike many competitors. The platform is minimal by design, boasts flat and affordable pricing, and can be set up in less than 3 minutes by simply pasting a script onto any website, including HTML, React, Webflow, WordPress, Shopify, and more.
How to Use
To use Helploom, copy the provided script and paste it onto your website. This setup takes less than 3 minutes. Optionally, you can use their API to identify logged-in users by passing their details, ensuring you always know who is messaging you.
Key Features
- Unlimited Live Chat
- Unlimited Help Center
- AI Agent for 24/7 support
- Unlimited users and team members
Use Cases
- Provide real-time customer support to boost conversion to sign-ups and other key metrics.
- Offload customer queries to an AI chatbot for 24/7 support, especially when human agents are unavailable.
- Enable customers to find answers themselves through a searchable Help Center with articles and collections.
- Collect warm leads by optionally asking for name and email upfront during chat interactions.
Key Features
Pros & Cons
- Flat, affordable pricing with no per-agent or per-customer charges (Free, $29/m, $59/m).
- Unlimited threads, team members, and messages on the Base plan – no growth penalties.
- Very easy setup – copy-paste script takes less than 3 minutes.
- AI agent that stays on script, supports 50+ languages, and can hand off to humans.
- Customizable help center with powerful search and SEO/LLM sitemaps.
- Includes Slack integration and email notifications for missed chats.
- Free tier available with no credit card required, allowing full evaluation.
- Saves significant cost compared to Intercom, Crisp, Help Scout, and Zendesk (as highlighted on site).
- Free plan limited to 30 active threads per month and 3 team seats.
- AI agent only available on the Plus plan ($59/m) and has a 5,000 messages per month cap.
- No dedicated mobile app mentioned for agents on the go.
- No phone support offered – only email/chat based support (basic or priority).
- "Powered by Helploom" branding may be present on lower plans (removal likely requires paid plan).
Best For
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