Inline Help

Freemium

Answer customer questions before they ask

Customer SupportFreemium

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Starting Price

$97/mo

Type

Saas

Company

Inline Help

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About Inline Help

Inline Help is an AI-first customer self-service platform that connects your knowledge base to an in-app assistant. It generates support on the fly, offering real-time explanations, interactive tooltips, a chatbot, streamlined ticket responses, and a comprehensive search function, all within one widget. It aims to revolutionize customer support with its AI-enabled knowledge base, streamlining issue resolution and enhancing user experience effortlessly.

How to Use

Connect your knowledge base to Inline Help to create an in-app assistant. Users can then tap on any part of your website to instantly receive insights, use the chatbot for instant responses, submit tickets, and access the knowledge base.

Inline Help's

Key Features

In-App Contextual Mastery (Explain This)
Real-time Intelligent Chatbot Responses
Unified Support Widget
Contextual Knowledge Base
Hassle-Free Ticket Form
Continuous Knowledge Refinement with AI-Powered Feedback

Use Cases

Providing instant insights to users on any part of a website.
Streamlining issue reporting with an in-app ticket form.
Empowering users with a context-aware knowledge base.

Key Features

In-App Contextual Mastery (Explain This)

Real-time Intelligent Chatbot Responses

Unified Support Widget

Contextual Knowledge Base

Hassle-Free Ticket Form

Continuous Knowledge Refinement with AI-Powered Feedback

Pros & Cons

Pros

No-code setup takes less than 5 minutes
14-day free trial with no credit card required
AI-powered responses reduce manual support workload
Combines multiple support tools into one unified widget
ISO 27001 certified, trusted by Fortune 500 companies
Supports 7 languages for global user bases
Continuous knowledge base improvement via AI feedback loops

Cons

Pricing is per site, which may add up for multi-product organizations
Message credits limit on Essentials and Growth plans (additional cost per 1k messages)
Relies on third-party LLM (OpenAI GPT-4) for AI responses
No offline mode; requires internet connectivity
Does not offer self-hosting currently (only considered for future)

Best For

Providing instant insights to users on any part of a website.Streamlining issue reporting with an in-app ticket form.Empowering users with a context-aware knowledge base.

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FAQ

What is Inline Help?

Inline Help is a Software as a Service (SaaS) platform offering real-time, contextual assistance within software applications. It enhances user experience through interactive guides, tooltips, a chatbot, and AI-powered customized support content.

What is a Site?

One Site represents your application and can accommodate a multi-tenant setup across multiple domains (e.g., aaa.example.com and bbb.example.com). You can embed Inline Help across these domains with a single unified knowledge base.

What security measures are in place?

Inline Help (from Inline Manual) is ISO 27001 certified, ensuring high standards of data security and management. With a decade of experience serving Fortune 500 companies, robust security protocols are in place to safeguard your data.

Who built Inline Help and why?

Inline Help was created by the team at Inline Manual, driven by a commitment to provide immediate, contextual assistance within applications to improve user engagement, minimize learning curves, and streamline the user journey.