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Portals.co

Freemium

The AI-Powered customer feedback platform

Customer SupportFreemium
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Starting Price
$30/mo
Type
Saas
Company
Portals.co
Visit Website
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About Portals.co

Portals.co is an AI-powered customer feedback platform that allows you to extract deeper levels of customer feedback information by using AI-generated follow-up questions and feedback analysis. It offers a widget that can be integrated with your website via a single line of code, enabling you to collect feedback from your users as if you were interviewing them yourself.

How to Use

Integrate the Portals.co widget into your website with a single line of code. The platform then automatically collects and analyzes user feedback, using AI to generate follow-up questions and provide actionable insights.

Key Features

  • AI-powered follow-up questions
  • AI-powered feedback analysis
  • Easy integration with a single line of code
  • Linkable feedback forms
  • Website popups and forms

Use Cases

  • Collecting customer feedback on websites
  • Gathering feedback via email using linkable forms
  • Analyzing customer feedback to identify top feature requests
  • Understanding customer complaints to improve product or service
  • Tracking competitor mentions in customer feedback

Key Features

AI-powered follow-up questions
AI-powered feedback analysis
Easy integration with a single line of code
Linkable feedback forms
Website popups and forms

Pros & Cons

Pros
  • AI automatically generates relevant follow-up questions, mimicking an interview
  • Provides dynamic aggregate analysis of feedback (feature requests, complaints, etc.)
  • Easy one-line code integration with major platforms
  • Supports multiple integration platforms (Webflow, WordPress, Wix, Squarespace, Shopify, etc.)
  • Free 7-day trial with unlimited use
  • Linkable forms work in emails and web pages
  • Interactive demo allows hands-on testing before committing
Cons
  • Free trial is limited to 7 days
  • Paid subscription ($30/month) required after trial period

Best For

Collecting customer feedback on websitesGathering feedback via email using linkable formsAnalyzing customer feedback to identify top feature requestsUnderstanding customer complaints to improve product or serviceTracking competitor mentions in customer feedback

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FAQ

How does the AI-powered feedback pathway work?
The platform uses artificial intelligence to draft follow-up questions based on the feedback customers provide. For example, if a customer mentions an issue with file uploads, the AI will ask follow-up questions to gather more details, simulating a real interview.
How do I integrate Portals.co with my website?
Integration is done by adding a single line of JavaScript code to your website. Additionally, Portals.co offers direct integrations with popular platforms such as Webflow, WordPress, Wix, Squarespace, Shopify, and Super.so.
Is there a free trial?
Yes, Portals.co offers a 7-day free trial with unlimited use. After the trial, the subscription costs $30 per month.
What kind of insights does Portals.co provide?
The platform dynamically analyzes feedback to identify top feature requests, most loved features, main complaints, and competitor mentions. These insights are presented in an actionable format.
Can I use Portals.co in emails?
Yes, linkable feedback forms are perfect for use in emails, allowing you to collect feedback directly from email recipients.