Sendbird
PaidThe AI customer experience platform for enterprise
About Sendbird
Sendbird offers an AI customer service platform that enables businesses to build AI agents for autonomous support and sales conversations. It combines omnichannel AI with communication APIs to deliver instant support across various channels like mobile, web, SMS, and email. The platform helps improve resolution rates, reduce response times, and provide unified customer insights.
How to Use
Integrate Sendbird's AI agent platform with your existing support software to deliver AI customer support on any channel. Build, test, and evaluate your AI workforce from a central hub.
Key Features
- Omnichannel AI agent engine
- AI agent builder
- Enterprise-grade security and compliance
- Proactive customer engagement
- Unified customer insights
Use Cases
- Provide 24/7 instant support on mobile, web, social media, SMS, or email.
- Proactively engage customers with AI agents that anticipate needs.
- Connect omnichannel conversations into unified customer insights.
Key Features
Pros & Cons
- Hyper-personalized AI concierge (delight.ai) with memory of past interactions
- Enterprise-grade security and compliance
- World’s most trusted communication infrastructure (billions of conversations monthly)
- Omnichannel support across mobile, web, SMS, email, and social media
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