spiralup.co

Spiral is an AI-powered customer feedback platform that revolutionizes support data by detecting issues across channels, monitoring blind spots, and analyzing root causes. It intelligently classifies customer interactions into a unified taxonomy of actionable intents using AI, allowing users to track support, CX, and product issues in one place. Spiral's AI Agent answers tough support, CX, and product questions to improve processes, agent training, and product quality. It integrates with most CRMs and data sources to provide prompt issue detection and brings the data right back to you via a data feed.

How to Use

Analyze customer feedback from reviews, NPS, live chats, phone calls, attributes, and metadata with Deep AI Research. Spiral classifies customer interactions into actionable intents, tracks issues, and alerts you to problems before they escalate. Add Spiral to your CRM and contact center to improve process, ops, agent training, and product quality.

Key Features

• AI-powered customer issue detection
• Unified taxonomy of actionable intents
• Seamless CRM and feedback source integration
• AI Agent for answering support, CX, and product questions
• Real-time tracking and alerts

Use Cases

• Detecting top customer contact reasons in the first month of service activation
• Structuring unstructured customer interactions for actionable insights
• Improving process, ops, agent training, and product quality
• Automatic Customer Issue Discovery