Document360 2.0
FreemiumIntelligent Knowledge Base Software, where Humans & AI work together
Knowledge ExtractionFreemium
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About Document360 2.0
Document360 2.0 is an AI-powered knowledge base software that transforms knowledge experiences with AI called Eddy. It features a redesigned dashboard, intuitive block editor, and customization hub, elevating content creation and offering real-time analytics and instant sync integration. It allows users to instantly create knowledge bases for customers and teams, including FAQs, user guides, product documentation, and standard operating procedures (SOPs).
How to Use
Create, manage, and publish knowledge bases, software or product documentation, API documentation, SOPs, and user manuals within one platform. Start with a free trial to explore the features.
Key Features
- AI-powered search with Ask Eddy
- Analytics dashboard
- Workflow management
- SEO optimization
- Integrations with popular apps
- Business glossary
- Ticket deflector
- Drive platform
- Health check metrics
Use Cases
- Creating a knowledge base for SaaS products to reduce support tickets
- Centralizing documentation for manufacturing operations to improve productivity
- Providing healthcare staff and patients with a centralized knowledge base for better support
- Ensuring regulatory compliance and mitigating risk in financial services through comprehensive documentation
- Efficient knowledge sharing for students and faculty in education
Key Features
AI-powered search with Ask Eddy
Analytics dashboard
Workflow management
SEO optimization
Integrations with popular apps
Business glossary
Ticket deflector
Drive platform
Health check metrics
Pros & Cons
Pros
- Comprehensive AI suite (search, chatbot, writing agent, MCP) built directly into the knowledge base
- Rich editor options (Markdown and Advanced WYSIWYG) with reusable content blocks and variables
- Strong security compliance (SOC 2, ISO 27001, GDPR) suitable for regulated industries
- Extensive integrations with help desks, chatbots, translation services, and analytics tools
- Advanced analytics and health check metrics to measure content effectiveness
- Supports both public and private knowledge bases with customization (custom domain, branding)
- G2 Leader in Knowledge Base with high user ratings (4.7/5)
- Smooth migration from Confluence, Bloomfire, Knowledge Owl, SharePoint, and others
Cons
- Pricing is not publicly listed; requires contacting sales for a custom quote
- May have a learning curve for advanced features like workflow builder and AI setup
- Some features (e.g., AI Premium Suite) may be available only on higher-tier plans
Best For
Creating a knowledge base for SaaS products to reduce support ticketsCentralizing documentation for manufacturing operations to improve productivityProviding healthcare staff and patients with a centralized knowledge base for better supportEnsuring regulatory compliance and mitigating risk in financial services through comprehensive documentationEfficient knowledge sharing for students and faculty in education
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FAQ
What is Eddy AI?
Eddy AI is Document360's generative AI assistant that makes the documentation lifecycle easier. It powers conversational search, an AI chatbot, an AI writing agent, and an MCP Server to connect your knowledge base to external AI tools like ChatGPT and Claude.
What integrations does Document360 support?
Document360 integrates with popular help desks, chatbots, translation services, analytics tools, and team collaboration platforms. It also offers a REST API for custom integrations and an MCP Server for connecting to AI assistants.
Is Document360 secure?
Yes, Document360 is SOC 2 Type II and ISO 27001:2022 certified, and GDPR compliant. It offers SSO, SCIM, role-based access, IP restriction, audit logs, and other enterprise security features.
Can I migrate from another platform to Document360?
Yes, Document360 offers a migration service and supports imports from Confluence, Bloomfire, Knowledge Owl, SharePoint, and other tools. The site says 'Migrate fast. Launch faster.'
What types of documentation can I create with Document360?
You can create help centers, product documentation, user manuals, SOPs, API documentation, internal knowledge bases, AI chatbots, and AI knowledge hubs.