intercom.help
FreemiumThe only helpdesk designed for the AI Agent era
Knowledge ExtractionFreemium
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About intercom.help
Intercom is a customer service platform that uses AI to deliver faster answers for customers and fewer questions for support teams. It offers an integrated knowledge base, help desk, AI chatbot, proactive support, and an omnichannel platform to deliver personalized support at scale.
How to Use
Intercom can be used to set up a central help center, create multilingual articles, add images and videos to articles, tailor content to different audiences, automate feedback loops, and resolve issues before they arise using outbound messaging.
Key Features
- Help Desk
- AI Chatbot
- Proactive Support
- Omnichannel Platform
- Knowledge Base
- Inbox
- Tickets
- AI Insights & Reporting
- Workflows
- Apps and Integrations
Use Cases
- Deliver help content to customers
- Divert repetitive questions with a bot
- Set up a central place for customers to find answers
- Create multilingual articles for global customers
- Resolve issues before they arise using outbound messaging
Key Features
Help Desk
AI Chatbot
Proactive Support
Omnichannel Platform
Knowledge Base
Inbox
Tickets
AI Insights & Reporting
Workflows
Apps and Integrations
Pros & Cons
Pros
- Natively integrated AI Agent Fin
- Self-improving system that learns from human reps
- Seamless handoffs between AI and human agents with full context
- Full visibility across all conversations via AI Insights
- Omnichannel support in one inbox
- Trusted by 30,000+ leading brands
- Free unlimited live chat on all plans
- Quick setup (under an hour with standalone Fin)
Cons
- Pricing can be complex with per-seat and per-Fin-outcome fees
- Some advanced features require add-ons (Pro AI, Copilot unlimited)
- May be overkill for very small teams with simple needs
- Branding as Fin may cause confusion (company recently renamed from Intercom)
Best For
Deliver help content to customersDivert repetitive questions with a botSet up a central place for customers to find answersCreate multilingual articles for global customersResolve issues before they arise using outbound messaging
Alternatives to intercom.help
FAQ
What is Fin AI Agent?
Fin is a world-class AI Agent built into Intercom's helpdesk, capable of resolving customer queries, handling sales, and ecommerce interactions. It learns from human reps and improves over time.
How does Intercom's pricing work?
Intercom offers plans starting from $29 per seat per month (Essential plan) plus $0.99 per Fin outcome. There is a free trial available. Add-ons like Pro AI features and Copilot are available at additional cost.
What channels does Intercom support?
Intercom supports email, chat, phone, WhatsApp, and social apps, all brought into one omnichannel inbox.
Can I use Fin with my existing helpdesk?
Yes, Fin can be used as a standalone AI Agent with existing helpdesks like Salesforce, with setup in under an hour.