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botpress

Free

The open-source hub to build & deploy GPT/LLM Agents ⚡️

Model APIsFreeFree tier
Inputs: textOutputs: text
Type
Open Source
Company
Botpress
Visit Website GitHub (14.7k stars)

About botpress

Botpress is an open-source conversational AI platform for developers and enterprises to build and deploy intelligent chatbots. It provides powerful tools for building custom bots, integrating with external services, and managing conversations. With Botpress, users can create custom dialogs that are tailored to their specific needs, and can easily deploy bots to multiple channels such as Facebook Messenger, Slack, and more. Additionally, Botpress leverages natural language processing (NLP) and machine learning to create bots that can understand a wide range of user inputs, and can respond accurately and quickly. With the platform’s analytics dashboard, users can gain valuable insights into user interactions and performance, helping them to optimize their bot’s performance over time. Botpress empowers developers to create delightful, intelligent chatbot experiences that can engage users and provide valuable services.

Key Features

Create custom dialogs tailored to specific needs.
Easily deploy bots to multiple channels.
Leverage NLP and ML to understand user inputs.

Pros & Cons

Pros
  • Takes real action, not just answers—handles refunds, updates, and corrections autonomously
  • No per-seat cost; pricing based on conversations, saving money compared to Zendesk/Intercom
  • Hot handoff ensures humans get full context, reducing resolution time
  • Enterprise-grade security (SOC II, GDPR) and reliable AWS infrastructure
  • Flexible deployment: works on top of existing helpdesk or as standalone Botpress Desk
  • Easy to build and deploy with natural language interface and OAuth integrations
  • Unlimited AI agents on paid plans with AI usage included
Cons
  • Free tier is limited to 100 conversations and 3 agents
  • Additional conversations can become expensive ($65 per 100 on Plus, $50 per 100 on Team)
  • Voice channel and custom storage are only available on the Enterprise plan
  • May require initial time to set up knowledge base and automation rules

Best For

Create custom dialogs tailored to specific needs.Easily deploy bots to multiple channels.Leverage NLP and ML to understand user inputs.

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FAQ

What makes Botpress different from other AI support tools?
Botpress agents can take real actions like processing refunds, updating accounts, and correcting orders, not just answering questions. It also offers hot handoff to humans with full context and no per-seat cost.
Can Botpress work with my existing helpdesk?
Yes, Botpress can connect to your existing helpdesk in minutes without migration, or you can use Botpress Desk as a standalone helpdesk system.
What is the pricing model?
Botpress offers a free tier with 100 conversations. Paid plans start at $150/month (Plus) for 250 conversations and $750/month (Team) for 1,500 conversations. There are no per-seat costs, and AI usage is included. Additional conversation packs are available.
What security certifications does Botpress have?
Botpress is SOC II certified, GDPR compliant, and penetration tested by KPMG. It is built on AWS with automatic scaling and zero maintenance.