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Affectiva

Paid

Measure sentiment, analyze emotions from facial expressions, and improve employee engagement for better services.

3.0
New AI ToolsContact
Inputs: image, video, audio, textOutputs: text
Type
Saas
Founded
2009
Company
Affectiva
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About Affectiva

Affectiva is an AI-driven emotion measurement technology platform that helps businesses gain insights into the emotions of their customers and employees. It uses facial recognition and natural language processing to capture and analyze emotions in real time. The platform provides comprehensive emotion data, such as facial expressions, vocal intonation, body language, and conversation content. With Affectiva’s data, businesses can gain deeper insights into their customers’ and employees’ feelings, enabling them to accurately assess their reactions and make informed decisions. Affectiva’s technology is used by market research companies, gaming developers, automotive companies, and more, to measure and track emotions in an effort to improve their products, services, and customer experiences. Whether you’re looking to track customer sentiment or gain a better understanding of employee engagement, Affectiva can help you achieve your goals.

Key Features

Measure customer sentiment in real-time.
Analyze customer emotions from facial expressions.
Track employee engagement to improve services.

Pros & Cons

Pros
  • Provides objective, real-time emotional data beyond self-reports
  • Multi-modal analysis for more accurate and comprehensive insights
  • Proven track record in diverse industries like automotive and gaming
  • Supports privacy-compliant deployments with anonymization options
  • Scalable SaaS platform with easy API integrations
  • Enables data-driven improvements in customer and employee experiences
Cons
  • Requires high-quality video/audio inputs for optimal accuracy
  • Privacy concerns associated with facial recognition technology
  • Pricing requires contacting sales, likely enterprise-level costs
  • Potential biases or lower accuracy across diverse demographics
  • Integration may need technical expertise for custom setups

Best For

Measure customer sentiment in real-time.Analyze customer emotions from facial expressions.Track employee engagement to improve services.

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FAQ

What types of emotions does Affectiva detect?
Affectiva detects core emotions like joy, anger, surprise, disgust, fear, sadness, and contempt, plus neutral states, intensities, and compound emotions.
Is Affectiva suitable for real-time analysis?
Yes, it supports real-time emotion measurement from live video, audio, and text inputs via webcams or integrated devices.
Which industries use Affectiva?
Key users include market research, gaming developers, automotive companies, media, advertising, and customer service sectors.
How does Affectiva handle privacy?
It offers GDPR-compliant features like data anonymization, no cloud storage of faces, and on-device processing options.
What is the pricing model?
Affectiva uses a contact-sales pricing model tailored to enterprise needs; no public starting price is listed.
Can it analyze employee engagement?
Yes, it measures emotions from facial expressions, voice, and body language during meetings, training, or calls to gauge engagement.