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Aurelian Systems

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About Aurelian Systems

Aurelian Systems is an AI-powered voice solution designed specifically for public safety agencies, particularly emergency communication centers (PSAPs). The platform automates non-emergency calls and provides real-time guidance during emergencies, allowing human dispatchers to focus on critical incidents. Its core components include AVA, which handles non-emergency calls instantly, and CORA, which offers context-aware guidance without taking control from the telecommunicator.

The system integrates with existing CAD (Computer-Aided Dispatch) and phone systems, learning each center's workflows and SOPs to provide tailored support. Aurelian captures and carries forward information across calls, reduces hold times for non-emergency callers, and helps ensure consistency in emergency response. The platform is configurable to fit the unique operations of each PSAP and is designed to evolve with changing emergency communication needs.

Aurelian is deployed in real-world PSAPs and is built to support the entire call flow: from non-emergency call handling to real-time emergency guidance and information capture for reports. The company emphasizes that humans remain in control of emergencies and decision-making, with technology extending capacity and reducing cognitive load for telecommunicators.

Key Features

AVA: AI-powered automated handling of non-emergency calls, eliminating hold times
CORA: Real-time, context-aware guidance for telecommunicators during emergency calls
Integration with existing CAD and phone systems
Configurable to each center's SOPs and workflows
Self-healing call routing that continuously improves
Information capture and forwarding across the call flow
Call monitoring and analytics (implied by platform capabilities)
Supports non-emergency and emergency call handling in one system

Pros & Cons

Pros
  • Reduces hold times for non-emergency callers by instantly answering and processing calls
  • Frees human dispatchers to focus on critical emergencies, improving response efficiency
  • Provides real-time, context-aware guidance to telecommunicators without taking control
  • Configurable to each center's specific SOPs and workflows
  • Proven deployment in real-world PSAPs (case studies available)
  • Designed to integrate with existing CAD and phone systems, minimizing disruption
Cons
  • Specifically designed for public safety agencies, limiting applicability to other industries
  • Requires integration with existing CAD and phone systems, which may involve customization
  • Pricing is not publicly available (contact-based), so cost may be significant
  • Free tier or trial availability should be verified directly with the company
  • Effectiveness depends on proper configuration and adherence to each center's SOPs

Best For

Automating non-emergency calls in 911 dispatch centers to free up telecommunicatorsProviding real-time guidance to call-takers during complex emergency callsReducing hold times and improving caller experience for non-urgent public safety inquiriesEnsuring consistency and SOP compliance across emergency responsesIntegrating with existing CAD and phone infrastructure to modernize PSAP operations

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FAQ

What is the difference between AVA and CORA?
Based on available information, AVA handles non-emergency calls autonomously, while CORA provides real-time guidance to telecommunicators during emergency calls without taking control. Both work together to support the entire call flow.
Can Aurelian integrate with our existing CAD and phone system?
Aurelian is designed to work alongside existing CAD and phone systems. Specific compatibility should be verified by contacting the Aurelian team for a demo or integration assessment.
Is Aurelian currently deployed in any PSAPs?
Yes, Aurelian states it is already operating inside PSAPs and supporting telecommunicators at scale. Case studies are available on their website.
How does Aurelian handle data privacy and security?
The website does not detail specific security measures. As the platform handles emergency communications for public safety, security and compliance should be verified directly with Aurelian.
What is the pricing model for Aurelian?
Pricing is not publicly listed; it appears to be customized based on each PSAP's needs. Contacting the sales team is necessary for a quote.
Can Aurelian handle multiple languages?
The listing description mentions multilingual support, but specific languages supported should be confirmed with Aurelian, as the website does not provide details.