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ChatIQ.ai

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AI-powered customer support ticketing with 24/7 automation

5.0
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Type
Saas
Company
ChatIQ
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About ChatIQ.ai

ChatIQ.ai is an AI-powered customer support automation platform that combines an intelligent chatbot with a ticketing system, both trained on the user's company data. It provides 24/7 automated support, automatically prioritizing tickets from low to high by cross-referencing support tickets against company data. The AI drafts replies in real-time, handles complex tickets rapidly, and seamlessly transfers conversations to human agents when needed. It offers advanced analytics for performance insights, guarantees 100% uptime even if OpenAI goes down, and allows full branding customization. The system learns from customer interactions, building a custom memory to respond to stored replies in 2 seconds. Users can train the AI by scraping website URLs, uploading PDF files, or entering plain text.

Key Features

AI trained on company data via website scrape, PDF upload, or plain text
Automated support ticketing with ticket prioritization (Low, Medium, High)
Real-time drafting of replies to complex tickets
Seamless transfer to human support when needed
Advanced analytics on resolution times and performance
Customizable chatbot branding with logo and colors
Learning from customer conversations to build memory and respond in 2 seconds
100% uptime guarantee, independent of OpenAI outages
Embeddable widget for website integration

Pros & Cons

Pros
  • Guaranteed 100% uptime even when OpenAI goes down
  • Learns and improves from customer conversations over time
  • Seamlessly hands off to human support when AI cannot answer
  • Customizable branding to match company identity
  • Quick responses (2 seconds) for stored replies
  • Safe and accurate AI with integrated safeguards
Cons
  • Requires initial training time of 2-15 minutes depending on data size
  • If chatbot lacks sufficient data, it asks customers to submit a ticket instead of answering
  • Pricing structure with both weekly and monthly options may cause confusion

Best For

Website lead generation and customer supportInternal knowledge base for SOPs and video transcriptsProduct support with instant help for usersAutomated handling of customer support tickets

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FAQ

What is ChatIQ used for?
ChatIQ allows you to build a support ticketing tool integrated with an AI chatbot trained on your company data. The AI uses your data as a knowledge base to answer customer questions instantly in real time, and hands off to a support ticketing system if it cannot reply. The bot learns from customer questions over time, building its own memory, and can respond to stored replies in 2 seconds.
How does support ticketing work?
ChatIQ support ticketing is integrated within the AI chatbot. Users can submit a support ticket instantly or use the AI chat for answers. If the chatbot lacks enough data to answer, it asks the customer to submit a support ticket. Tickets are categorized and prioritized using your company data. From the dashboard, you can view, manage, and draft email responses to tickets with AI assistance.
How do I train the AI?
You have three options: scrape your entire website (up to 250 URLs depending on plan), upload PDF files, or enter basic plain text. Training time ranges from 2-15 minutes. Once trained, both the chatbot and ticketing system reference this data when responding in chat or drafting email replies.
Can I add it to my website?
Yes. The chatbot and ticketing solution are wrapped in an easily embeddable and customizable widget. In the Launch tab of the chatbot playground, you can copy the embed code. You can also customize branding, upload a logo, chatbot widget, and add brand colors. Any changes show instantly on your site.