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Conversed.ai

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Inputs: text, audioOutputs: text, audio
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About Conversed.ai

Conversed.ai is a European AI agent optimization platform that specializes in enhancing the performance and accuracy of AI agents for customer support and internal operations. The platform enables organizations to deploy AI agents across multiple channels—including chat, email, ticket systems, and voice—to automatically handle customer inquiries, upsell products, and assist employees with HR, IT, and other internal questions. By leveraging best-of-breed large language models (LLMs) such as Anthropic (Claude), Mistral AI, and OpenAI (ChatGPT), and integrating with ElevenLabs for voice capabilities, Conversed.ai aims to increase revenue, reduce costs, improve employee and customer satisfaction, and boost overall team productivity. The platform emphasizes data privacy, with all LLMs running within Europe and customer conversations not used for model training. It also offers seamless integrations with common business tools like CRM systems, knowledge bases, e-commerce platforms, and live chat solutions, allowing for automatic knowledge base building and up-to-date responses without lengthy implementation. Conversed.ai is ISO 27001 and 9001 certified, supports over 50 languages, and is available 24/7.

Key Features

Multi-channel AI agents for chat, email, ticket, and voice
Automatic customer inquiry handling and upselling
Employee support for HR, IT, and other internal questions
Integration with best-of-breed LLMs (Claude, Mistral, ChatGPT) and ElevenLabs voice
Automatic knowledge base building and maintenance
Seamless integration with CRM, knowledge bases, e-commerce platforms, and live chat
ISO 27001 and 9001 certified, data processed within Europe
24/7 availability in 50+ languages

Pros & Cons

Pros
  • Multi-channel support (chat, email, voice, tickets) in a single platform
  • Uses best-of-breed LLMs and voice technology for high-quality responses
  • Emphasizes data privacy with European hosting and no training on customer conversations
  • Automatic knowledge base creation reduces manual effort
  • Integrates with popular business tools for quick deployment
  • ISO 27001 and 9001 certified, indicating strong security and quality standards
Cons
  • Pricing requires contacting sales; no transparent public pricing available
  • Free tier or trial availability should be verified directly with the provider
  • Implementation complexity may vary depending on existing systems and integrations
  • Output quality depends on the underlying LLM and voice model selected
  • Requires internet access and ongoing maintenance to keep knowledge base current

Best For

Automating customer support across chat, email, phone, and ticketsUpselling products and services during customer interactionsProviding internal HR and IT support to employeesBuilding and maintaining a dynamic knowledge base from customer and employee messagesGenerating actionable insights and sentiment analysis from customer conversationsEnabling multilingual support for global customer bases

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FAQ

What channels does Conversed.ai support?
Based on available information, Conversed.ai supports chat, email, ticket systems, and voice channels, and can be deployed on websites, apps, WhatsApp, Microsoft Teams, and other popular chat platforms.
Is Conversed.ai secure and compliant?
Conversed.ai is ISO 27001 and 9001 certified. According to the website, all LLMs run within Europe and customer conversations are not used to train the models. Specific compliance details should be verified with the provider.
Can Conversed.ai integrate with my existing CRM or knowledge base?
Yes, the platform appears to integrate with common CRM systems, knowledge bases, e-commerce platforms, and live chat solutions. The exact list of supported integrations should be confirmed with Conversed.ai.
Does Conversed.ai offer a free trial or demo?
The website offers a demo booking option. Whether a free trial is available should be verified directly with the company.
What languages does Conversed.ai support?
Conversed.ai claims to be available in 50+ languages, based on the website content.
How does Conversed.ai handle data privacy?
According to the website, all LLMs run within Europe and customer conversations are not used to train the models. For full details on data handling and privacy, users should review the privacy policy or contact Conversed.ai.