Dolphin AI

Dolphin AI is an automated platform designed to find and track feature requests, pain points, and customer love from B2B calls. It transforms customer conversations into actionable insights on autopilot, eliminating the need for manual tracking. The tool helps product and customer success teams stay updated on customer needs, build data-backed business cases for feature prioritization, and close the loop with customers regarding the status of their requests.

How to Use

To use Dolphin AI, first connect it with your call recording platform (e.g., Gong) in one click. Dolphin AI will then automatically pull and analyze customer insights, including feature requests, pain points, and customer love, from your calls. You can validate these insights, which are then tracked on autopilot. Dolphin AI also tracks the status of these requests, enabling you to close the loop with your customers.

Dolphin AI's

Key Features

• AI Call Analysis (automatic detection of feature requests, pain points, customer love)
• Smart Highlight Detection (identifies key moments, creates short-form videos with context and quotes)
• Shareable Links (packages insights as data-backed shareable links)
• Ticket Creation (can create Jira tickets and update CRM)
• Merge Similar Requests (auto-categorizes and merges similar requests)
• One-Click Approvals (streamlined review process for GTM teams)
• Automated backlog management for requests

Use Cases

• Tracking and managing customer feature requests from calls.
• Identifying customer pain points and areas for improvement.
• Surfacing customer love and positive feedback.
• Building data-backed business cases for product prioritization.
• Keeping Customer Success (CS) teams updated on product development and feature status.
• Closing the loop with customers on their requested features.
• Reducing manual effort in collecting and organizing customer feedback.