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Helpshift

Paid

Automate customer service, track interactions, gather insights for improving customer support performance.

5.0
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Type
Saas
Company
Helpshift
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About Helpshift

Helpshift is the leading customer service solution for customer support teams. Designed to be both powerful and intuitive, Helpshift helps teams provide fast and effective customer service in a number of ways.With Helpshift, customers can quickly and easily get help via messaging, allowing them to seek assistance without having to make a phone call or wait in a queue. Helpshift automates responses, providing customers with answers to their questions in real time.For customer support teams, Helpshift provides a comprehensive view of customer interactions. It allows customer service agents to track conversations, providing them with the context they need to quickly and accurately respond to customer inquiries. This makes it easier to build a customer-centric culture and provide customers with the best possible service.Helpshift also offers powerful reporting capabilities, allowing customer support teams to gain insights into customer service performance. This makes it easier to identify areas for improvement, leading to a better overall customer experience.

Key Features

Automate customer service responses for fast, real-time help.
Track customer interactions for effective customer support.
Gather insights for improving customer service performance.

Pros & Cons

Pros
  • Purpose-built for the gaming industry with specialized features
  • Combines AI automation with human support for flexible service
  • Supports multiple platforms including mobile, PC, web, and console
  • Offers multilingual capabilities for global player bases
  • Provides unified player context to improve agent efficiency
Cons
  • Pricing requires contacting sales; no publicly listed starting price
  • Primarily designed for gaming studios, may not suit non-gaming businesses
  • Free tier or trial availability should be verified directly
  • Full feature set may require integration effort with existing systems
  • Relies on internet connectivity and SDK integration for in-game support

Best For

Automate customer service responses for fast, real-time help.Track customer interactions for effective customer support.Gather insights for improving customer service performance.

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FAQ

What industries does Helpshift serve?
Based on available information, Helpshift is specifically designed for the gaming industry, serving over 500 game studios. Its features are tailored to player engagement and support.
Does Helpshift offer a free trial?
The pricing model is listed as 'contact' for custom quotes. Whether a free trial is available should be verified directly with Helpshift.
Can Helpshift be integrated with other customer support tools?
The website mentions case studies of migration from Zendesk to Helpshift, suggesting integration or migration capabilities. Specific integrations should be confirmed with the vendor.
What languages does Helpshift support?
Helpshift advertises multilingual support in over 70 languages, with built-in translation for resolving player issues.
Is Helpshift suitable for small game studios?
Helpshift is used by studios of various sizes, including smaller ones like Oakever Games. However, pricing is custom, so smaller studios should evaluate costs directly.
What types of AI automation does Helpshift offer?
Helpshift provides Agentic Resolution for autonomously resolving routine issues, along with built-in guardrails for quality assurance and brand protection.