Productlane

Productlane combines customer feedback management with a support platform, built on Linear, to help B2B companies close the loop on feedback and ship well-crafted products. It consolidates support channels like Slack and email, integrates with Linear for prioritization, and offers features like a customer portal, public roadmap, and AI suggestions.

How to Use

Productlane allows you to support customers through various channels (Slack, email, widget), manage feedback, link requests to Linear, prioritize with AI suggestions, and publish roadmaps and changelogs to a customer portal.

Key Features

• Customer support inbox for Slack connect and emails
• Bi-directional integration with Linear
• Customer portal for roadmap, changelog, and requests
• AI suggestions for matching Linear issues or projects
• Custom data display from your database
• Priority inbox

Use Cases

• Consolidating Slack channels for customer support
• Managing customer feedback and linking it to Linear issues
• Providing a public roadmap for customers to view and provide input
• Creating a knowledge base quickly updated from conversations
• Sending out in-app notifications of new Changelogs based on Linear issues