Stonly

Paid

Knowledge platform for better, faster customer service

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Saas

Company

Stonly

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About Stonly

Stonly is a knowledge management platform designed to improve customer service by creating easy-to-follow explanations and guides. It aims to enhance customer success, reduce support costs, and speed up support agents. The platform offers personalized knowledge, AI-powered solutions, and process automation to help companies support millions of customers.

How to Use

Stonly allows you to create guides, walkthroughs, checklists, and knowledge bases that adapt to each customer's needs. It provides agents with guidance to solve tickets and empowers customers to self-serve. The platform also uses data to surface the right content.

Key Features

AI-powered self-service
Guided decision trees for agents
Knowledge base creation
Process automation
Personalized knowledge delivery
Integration with support and data tools

Use Cases

Resolve customer questions instantly with AI-powered self-service
Improve handle time and response quality with guided decision trees for agents
Ramp agents faster with less time training
Empower more customers to self-serve

Key Features

AI-powered self-service

Guided decision trees for agents

Knowledge base creation

Process automation

Personalized knowledge delivery

Integration with support and data tools

Pros & Cons

Pros

Interactive guides are more effective than static knowledge bases for complex processes
Significant reduction in support tickets (up to 80%) and resolution time (20%)
AI bot provides highly accurate answers (92%) from structured knowledge
Extensive integration ecosystem with major help desk and data platforms
Rich set of content management features (versioning, analytics, collaboration, auto-translate)
14-day free trial with no credit card required, plus a free Basic plan after trial

Cons

AI-powered features (AI Agents, AI Agent Assist) are only available in the Enterprise plan
Small Business plan limited to 4,000 guide views per month and 5 team members
Basic plan after trial restricts to 5 published guides and 400 guide views per month
No transparent public pricing for Enterprise plans (requires scheduling a call)

Best For

Resolve customer questions instantly with AI-powered self-serviceImprove handle time and response quality with guided decision trees for agentsRamp agents faster with less time trainingEmpower more customers to self-serve

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FAQ

What is Stonly?

Stonly is a knowledge management platform for customer service that enables teams to create interactive step-by-step guides, knowledge bases, and AI-powered self-service and agent assist tools.

What integrations does Stonly support?

Stonly integrates with Zendesk, Freshdesk, Salesforce, ServiceNow, Front, Segment, Zapier, Freshpaint, Rudderstack, and more. It also offers an API for custom integrations.

What are guide views?

Guide views are the number of guides viewed by non-team members (typically customers or users). Plans have monthly limits, and exceeding the limit for two consecutive months triggers an upgrade.

Does Stonly offer a free trial?

Yes, Stonly offers a 14-day free trial of the Small Business plan. After the trial, users can continue with a free Basic plan with limited features (400 guide views/month, 5 published guides, 1 team member).

Is Stonly suitable for small businesses?

Yes, Stonly has a Small Business plan designed for companies with under 100 employees. It includes unlimited guides, 4,000 guide views per month, 5 team members, and multiple languages.