Teloz
FreemiumThe contact center, rebuilt for the AI era.
About Teloz
Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer interactions across multiple channels. Teloz delivers top-tier cloud-based communication solutions, combining messaging, video, and phone with advanced contact center services for businesses. It is a cloud-based contact center service provider that offers businesses of all sizes a complete suite of tools to manage their customer interactions.
How to Use
To use Teloz, businesses can sign up, download the app, and start working. Setting up and using Teloz is straightforward and intuitive, allowing businesses to be up and running in minutes with a user-friendly interface for agents.
Key Features
- Inbound Call Center
- Outbound Call Center
- Automatic Call Distributor (ACD)
- Auto Dialer
- CRM Integration
- Live Chat
- Customer Journey Management
- Omnichannel Automation
- Routing Rules
- Unified Agent Desktop
- Sentiment Analysis
- Knowledge Base
- Omnichannel Ticketing
- Voicebot
- Chatbot
- Business Phone System
- Personal AI Assistant
- Cloud Faxing
- AI Assist
- Enhanced Business SMS
- International Calling
- Digital CRM
- Workforce Engagement
- Real-time Analytics
Use Cases
- Businesses of all sizes to manage customer interactions.
- Ed Tech, Banking, Insurance, E-Commerce, Healthcare, Travel & Tourism, Telecommunication, BPO, Government industries.
- Enterprises, Startups, and SMBs for communication needs.
- Increasing customer satisfaction and engagement through video interactions.
- Improving productivity and customer satisfaction with mobile call centers.
Key Features
Pros & Cons
- AI-powered features (NLP routing, AI receptionist, agent assist) enhance efficiency and reduce hold times
- Real-time analytics enable supervisors to address issues during calls, not after
- Transparent per-user pricing with no hidden fees and a free forever tier available
- All-in-one platform: cloud phone, AI contact center, video, and team messaging on a single login
- Easy migration with number porting and no credit card required for 14-day free trial
- Extensive integration ecosystem (Salesforce, HubSpot, Zendesk, etc.) for seamless workflow
- Compliant with TCPA regulations and handles 10DLC/TCR registration
- Advanced AI features (e.g., AI receptionist minutes) are limited on lower-tier plans
- SMS fair-use limits apply on Starter–Enterprise plans with potential overage charges
- Free tier is limited to 100 minutes calling and 50 SMS segments per month
- Enterprise plan requires minimum 50 seats for custom pricing
- Some features like predictive dialer are only available on the Enterprise plan
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