Uservoice

Paid

Track customer service, analyze feedback, create surveys, segment customers, and monitor & act on feedback easily.

5.0

New AI ToolsContact

Inputs: text, fileOutputs: text

Type

Saas

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About Uservoice

Uservoice is an all-in-one customer service and feedback platform designed to help businesses create meaningful relationships with their customers. It’s easy to use, with drag-and-drop features that make it simple to set up and customize a customer support system. It’s also highly scalable, allowing businesses to tailor their customer service needs to their individual needs and goals. Uservoice allows businesses to easily collect and analyze customer feedback, track customer service responses, and respond to customer inquiries quickly and effectively. It also provides powerful tools for segmenting customers, creating custom surveys, and analyzing customer data. With Uservoice, businesses can easily identify areas where they can make improvements and take action to build customer loyalty.Uservoice’s intuitive design makes it an ideal platform for businesses of all sizes, from small companies and startups to large enterprises.

Key Features

Track customer service responses & analyze feedback. 2. Create custom surveys & segment customers. 3. Easily monitor & act on customer feedback.

Pros & Cons

Pros

Centralizes multiple customer data sources into one truth

Delivers actionable, revenue-focused insights for GTM teams

Helps detect risks and opportunities before competitors

Strong security certifications like SOC 2 and GDPR

Trusted by B2B companies for cross-team alignment

Automates theme surfacing to reduce reliance on anecdotes

Cons

Pricing requires contacting sales; appears enterprise-oriented
Requires integrations for data ingestion like CRM and tickets
Focuses on intelligence rather than full customer service ticketing
Free tier availability or limits should be verified
Effectiveness depends on data quality from ingested sources

Best For

Track customer service responses & analyze feedback. 2. Create custom surveys & segment customers. 3. Easily monitor & act on customer feedback.

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FAQ

What data sources does Uservoice integrate?

Based on available information, it ingests support tickets, NPS verbatims, product feedback, and CRM data; full list should be confirmed on the site.

Is Uservoice suitable for small businesses?

The listing suggests scalability for businesses of all sizes, but enterprise focus in website content means verification for small teams is recommended.

Does it predict churn?

It appears to surface churn signals 6-12 months early across channels; exact accuracy should be verified.

What security measures are in place?

SOC 2 Type 2 certified and GDPR compliant, per website content.

How is pricing structured?

Pricing model is 'contact'; details should be obtained from sales.

Can it create surveys?

Listing mentions survey creation, but website emphasizes intelligence; this feature should be confirmed on current product pages.