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Viqal

Free

Viqal is an AI-powered tool that helps users boost interaction between hotels and guests via WhatsApp chats. Get assistance with booking along with prices.

2
New AI ToolsFreeFree tier
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Type
Saas
Company
Viqal
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About Viqal

Viqal is an AI Virtual Concierge for hotels, holiday parks, and hostels that automates guest communication via WhatsApp, from pre-arrival to post-departure. It integrates with the hotel's PMS to automate guest inquiries, handle booking changes, personalize upselling, and collect post-stay feedback. Viqal aims to increase upsell revenue, save staff time, and delight guests.

How to Use

Connect Viqal to your PMS, booking engine, or OTA, or upload bookings via CSV. The AI then automates guest interactions via WhatsApp, handling inquiries, upselling, and more. Staff can step in when needed.

Key Features

  • Guest Journey AI Automation
  • Upselling AI Automation
  • Team Inbox
  • WhatsApp Business for Hospitality
  • Integrations with PMS, Booking Engine, and OTA
  • Centralized Automation for Groups
  • Concierge Builder
  • Proactive WhatsApp campaigns
  • (Centralized) message inbox
  • Analytics & reporting
  • Dedicated support

Use Cases

  • Automating pre-arrival check-in and sharing digital room keys
  • Offering personalized suggestions for local attractions and dining
  • Handling guest requests for amenities and assistance
  • Boosting guest experience with personalized upsells
  • Collecting post-stay feedback

Key Features

Guest Journey AI Automation
Upselling AI Automation
Team Inbox
WhatsApp Business for Hospitality
Integrations with PMS, Booking Engine, and OTA
Centralized Automation for Groups
Concierge Builder
Proactive WhatsApp campaigns
(Centralized) message inbox
Analytics & reporting
Dedicated support

Pros & Cons

Pros
  • Appears to offer a free tier, making it accessible for small hotels
  • Leverages WhatsApp, a widely used messaging platform
  • AI automation can reduce staff workload for repetitive inquiries
  • Focused specifically on hotel industry needs
Cons
  • Limited to WhatsApp, potentially excluding guests who prefer other channels
  • Free tier likely has usage limits; exact limitations should be checked
  • May require integration with hotel booking systems for full functionality
  • AI accuracy depends on training data and hotel-specific setup
  • Not suitable for hotels outside the guest interaction booking scope

Best For

Automating pre-arrival check-in and sharing digital room keysOffering personalized suggestions for local attractions and diningHandling guest requests for amenities and assistanceBoosting guest experience with personalized upsellsCollecting post-stay feedback

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FAQ

Is Viqal truly free to use?
Based on available information, Viqal appears to offer free access, but exact usage limits and potential paid tiers should be verified on the official product page.
Does Viqal work with any hotel property management system?
The tool likely integrates with hotel booking systems, but specific integrations should be confirmed directly with the provider.
Can guests use Viqal in multiple languages?
Language support details are not available from the current description; this should be verified by contacting the provider.
Do guests need to download anything to use Viqal?
Viqal operates through WhatsApp, so guests only need an active WhatsApp account to interact with the tool.
What kind of booking assistance does Viqal provide?
According to the description, Viqal helps with booking inquiries and price information, though the depth of booking functionality (e.g., confirming reservations) should be checked.
Is there a setup process for hotels?
Setup likely involves linking Viqal to the hotel's WhatsApp Business account and booking system; specific steps should be obtained from the official documentation.