Hubble

Freemium

Streamline Your User Research with Hubble

#user research#feedback collection#in-product research#contextual surveys#NPS surveys#CSAT surveys#user targeting#unmoderated research#prototype tests#usability tests#card sorting#live website tests#participant recruitment#user guides#templates#demo videos#customer stories

Type

Saas

Company

Hubble Technologies Inc.

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About Hubble

Hubble is an enterprise user research platform that leverages AI-powered agentic workflows to deliver customer insights. It provides a comprehensive suite for unmoderated and moderated research, including prototype tests, website tests, mobile app tests, AI-driven interviews, card sorting, tree testing, and surveys. The platform also offers participant recruitment through enterprise-grade panels like User Interviews and Respondent, and features robust research synthesis analysis with AI-generated reports. Trusted by leading enterprises, Hubble is SOC2 Type II, HIPAA, and GDPR compliant, and includes capabilities such as AI study generation, AI rephrasing, Figma integration, and customizable templates. Pricing includes a free tier with basic features, a Pro plan at $120/seat/month, and custom enterprise plans.

Key Features

In-product research

Contextual surveys

NPS/CSAT surveys

User targeting

Unmoderated research

Prototype tests

Usability tests

Card sorting

Live website tests

Participant recruitment

Pros & Cons

Pros

Intuitive and user-friendly platform with fast study setup, praised by customers as 'slick' and 'easy to use'.
Flexible customization of questions and tasks to match specific research needs.
Fast and reliable participant recruitment through enterprise-grade panels (User Interviews, Respondent).
All-in-one solution covering unmoderated, moderated, recruitment, and synthesis in a single platform.
AI-powered features (study generation, rephrasing, reports) accelerate research and analysis.
Enterprise-grade security and compliance (SOC2 Type II, HIPAA, GDPR) with SSO and RBAC.
Responsive customer support with personal account management for enterprise customers.

Cons

Free plan limited to 10 responses per month and only 1 prototype per study.
Pro plan restricts team size to 3 seats and includes only 100 responses per month.
Participant recruitment relies on third-party panels which may incur additional costs.
AI report generation is limited to 1 per month on Pro plan; unlimited only in Enterprise.

Best For

Product Managers: Product Managers can use Hubble to gather user feedback through contextual surveys and NPS/CSAT to prioritize features and enhance product satisfaction.UX Researchers: UX Researchers can employ Hubble for unmoderated research like prototype tests and usability tests to validate design ideas and improve user experience.Marketing Teams: Marketing Teams can leverage the user targeting and segmentation features to collect targeted feedback and refine marketing strategies.Customer Success Teams: Customer Success Teams can utilize NPS/CSAT surveys to measure customer satisfaction and loyalty, providing actionable insights for improvement.Designers: Designers can use prototype tests within Hubble to gather iterative feedback and perfect their designs before development.Researchers: Researchers conducting Information Architecture tests can make use of card sorting tools to improve the structure and usability of their platform.Development Teams: Development teams can run live website tests to ensure their websites are both functional and user-friendly before and after deployment.Recruitment Coordinators: Recruitment Coordinators can search a pool of over 3 million external participants or recruit their own users for various research activities.Educators: Educators can use Hubble’s guides and demo videos as instructional materials on user research methodologies and best practices.Industry Analysts: Industry Analysts can stay updated with Hubble's blogs, guides, and customer stories to understand current trends in user research and feedback collection.