Vocera

Cekura (formerly Vocera) provides AI voice agent testing and observability solutions. It enables voice AI builders to test their agents by generating adversarial scenarios, simulating realistic calls, and providing actionable insights. In production, it offers real-time monitoring and alerts to ensure optimal performance and reliability.

How to Use

Cekura allows users to test AI voice agents against AI-generated and custom datasets, simulate various scenarios (e.g., impatient users, broken prompts), replay real conversations, and evaluate performance based on custom metrics. It also provides real-time monitoring and alerts for production environments.

Key Features

• AI Voice Agent Testing
• AI Voice Observability
• Scenario Simulation
• Real-time Monitoring
• Alerting
• Performance Evaluation
• Customizable Metrics

Use Cases

• Testing new prompts to ensure they don't break critical workflows (e.g., appointment cancellation).
• Simulating interactions with difficult users (e.g., impatient, interruptive).
• Replaying problematic real conversations to identify and fix issues.
• Monitoring compliance checks to prevent errors.
• Customer Support
• Outbound Sales
• Clinic Receptionist
• Debt Collection
• Recruitment
• Home Services
• AI Coaching
• Legal Intake
• Customer Onboarding
• Feedback Collection