Cekura AI

Free

Explore Cekura’s automated QA, observa-bility, pricing, features, and integrations for testing voice AI and chat AI agents at scale.

Workflow ProductivityFreeFree tier

Inputs: text, audioOutputs: text, audio

Type

Saas

Company

Cekura

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About Cekura AI

Cekura is a SaaS platform designed to automate the quality assurance and observability of voice AI and chat AI agents. It aims to help teams test conversational agents before going live, monitor real production calls, and continuously improve performance through intelligent feedback. The platform supports end-to-end testing with pre-production simulations using a library of thousands of scenarios, customizable personas, and parallel call execution for fast evaluation. It also provides observability features for live calls, including voice-specific quality signals such as gibberish detection, interruption tracking, latency, sentiment, and pitch, all visualized in real-time dashboards. Additionally, Cekura offers tools to tune LLM judges, replay known problematic conversations, and auto-improve prompt evaluations based on real call recordings. The platform integrates with popular voice AI platforms like Synthflow, Vapi, Retell, Cisco, Five9, LiveKit, Pipecat, and ElevenLabs, and is backed by Y Combinator.

Key Features

Pre-production simulation with diverse personas and thousands of scenarios

Parallel calling for actionable evaluation within minutes

Integration with major voice AI and telephony platforms (Synthflow, Vapi, Retell, Cisco, Five9, LiveKit, Pipecat, ElevenLabs)

Real-time observability of production conversations with voice-specific quality signals

Tuning environment for LLM judges (Labs) to match ground truth evaluations

Auto-improvement through prompt evaluation and custom code

Custom metrics dashboards with live refresh and filtering by agent or date

Real-time alerting via Slack, email, or webhooks for errors and performance drops

Pros & Cons

Pros

Comprehensive QA solution covering both pre-production testing and production monitoring for conversational AI
Voice-specific quality metrics (gibberish, interruption, latency, sentiment, pitch) not typically found in general testing tools
Seamless integration with widely used voice AI platforms, reducing setup friction
Real-time alerting enables quick response to critical failures in production
Iterative improvement loop via LLM judge tuning and auto-improvement features
Supports both voice and chat agents, based on available information

Cons

Free tier likely has usage limits or feature restrictions; exact pricing details should be verified on the product page
Requires integration with an existing voice AI platform; not a standalone agent builder
Setting up custom scenarios and persona configurations may have a learning curve for new users
Primarily focused on voice calls; chat agent testing capabilities may be less mature (to be confirmed)
Platform is relatively new (backed by Y Combinator), so some features may still be evolving

Best For

Testing voice AI agents before production launch with automated scenario runsMonitoring live call quality and detecting issues like gibberish, interruptions, or sentiment problemsEvaluating how prompt changes affect core user flows such as cancellations or reschedulesReplaying past troublesome conversations to prevent recurring failuresTesting agent behavior with difficult personas (e.g., angry, interruptive users) to ensure robustnessEnsuring compliance checks (e.g., disclaimers) are consistently executed across calls

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FAQ

How does Cekura test voice AI agents?

Cekura runs pre-production simulations using a library of thousands of scenarios and customizable personas. It can execute parallel calls to evaluate agent performance quickly. Users can also replay real problematic conversations and test prompt changes on core flows.

Does Cekura support testing chat agents as well as voice?

Based on the website description, Cekura supports both voice and chat AI agents. The platform offers automated QA and observability for conversational AI, which likely includes text-based chat. However, the prominence of voice-specific features suggests voice is a primary focus.

What integrations does Cekura offer?

Cekura integrates with several voice AI platforms and telephony systems, including Synthflow, Vapi, Retell, Cisco, Five9, LiveKit, Pipecat, and ElevenLabs. Additional integrations may be available; users should check the integrations page for the latest list.

Can I monitor live calls with Cekura?

Yes, Cekura provides real-time observability for production conversations. It tracks voice-quality signals such as gibberish, interruption rate, latency, sentiment, and pitch. Users can also build custom metric dashboards and set up alerts via Slack, email, or webhooks.

How do evaluations work in Cekura?

Evaluations measure aspects like empathy, responsiveness, hallucinations, and compliance. Users can tune LLM judges in the Labs environment by editing, replaying, and scoring evaluations against real call recordings until they match ground truth.

Is there a free trial or free plan?

The website offers a free trial option ('Start Free Trial') and lists the pricing model as 'free', which likely indicates a freemium tier. Exact limitations and features of the free plan should be verified on the product's pricing page.