DeskDay
FreemiumIntelligent PSA for Modern MSPs and IT teams
About DeskDay
DeskDay is a unified next-gen IT support platform future-proofed for MSPs and MSSPs to perform their daily tasks effectively & easily. It offers chat-based ticketing, project management, billing, timesheets, reporting, and more. DeskDay also provides customer ticketing apps, MS Teams integration, and mobile apps.
How to Use
Sign up for a free trial, then streamline your MSP operations with DeskDay's features, including chat-based ticketing, project management, and billing. Integrate with your existing tool stack for a seamless experience.
Key Features
- Chat-based Service Desk
- Project Management
- Billing
- Timesheets
- Reporting
- Customer Ticketing App
- MS Teams App Integration
- Mobile App
Use Cases
- Streamlining ticket management and resolution
- Managing IT projects with real-time collaboration
- Automating billing processes
- Tracking billable hours
- Generating reports for efficiency analysis
- Providing multi-channel support to end-users
FAQ
Do you have any Onboarding fees? DeskDay Reddit Here is the DeskDay Reddit: https://www.reddit.com/r/DeskDay/ DeskDay Discord Here is the DeskDay Discord: https://discord.gg/sv2verKBez. For more Discord message, please click here(/discord/sv2verkbez). DeskDay
Key Features
Pros & Cons
- AI-native design delivers 3x faster resolution and 40% higher CSAT
- Up and running in under 30 minutes with minimal setup
- No long contracts, no minimum seats on Standard plan
- Free data migration from existing PSA systems
- Unified platform covering ticketing, project management, billing, and reporting
- Multi-channel support including Teams, email, web, desktop, and mobile
- Intelligent AI features (auto triage, knowledge surfacing, suggested tickets)
- Onboarding support included with annual plans
- Relatively new platform (GA in 2024) with a smaller ecosystem than legacy PSAs
- Limited third-party integrations out of the box (some listed as 'coming soon')
- Enterprise plan requires minimum 5 seats, which may not suit very small teams
- Full white-labeling (branded apps) only available on Enterprise plan
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