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Hiver

Paid

Consolidate email, chat, WhatsApp, and voice support in one workspace. AI agents automate triage and routing. Free plan with unlimited users. Setup in minutes.

Workflow ProductivityContact
Inputs: text, audio, fileOutputs: text, api
Type
Saas
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About Hiver

Hiver is an AI-native customer service platform designed for complex support that requires collaboration, context from multiple systems, and AI-powered resolution. It consolidates email, chat, WhatsApp, and voice support into a single workspace. The platform uses AI agents that can be programmed with specific procedures to handle tickets end-to-end—reading error codes, calling APIs, refreshing tokens, and confirming fixes—all without human intervention. These agents pull context from tickets, documentation, and integrated business tools to provide full context before the first reply, and they can orchestrate multi-step, multi-system workflows across platforms like Shopify, Salesforce, and ERPs. Beyond resolution, Hiver automates triage, routing, data extraction, and record creation, and it learns from your team through built-in feedback loops.

The platform also includes a central knowledge hub that AI keeps up to date by analyzing resolved tickets and filling gaps, along with guardrails and observability features so you can monitor every AI interaction. Hiver offers an omnichannel helpdesk, AI Copilot for assisting agents, AI QA for quality assurance, and AI Insights for analytics. It is built for teams that need deep cross-team collaboration—enabling shared views, tagging, and integrations with project management tools like Asana and Jira. The website claims setup can be completed in minutes, and there is an apparent free plan with unlimited users, though exact feature and usage limits should be verified on the pricing page.

Key Features

AI agents that automate ticket handling with custom procedures
Multi-system orchestration across CRM, ERP, Shopify, Salesforce, and more
Central knowledge hub automatically maintained by AI
Guardrails, feedback loops, and observability for AI actions
Omnichannel support: email, chat, WhatsApp, and voice
AI Copilot for agent assistance and AI QA for quality assurance
Cross-team collaboration with shared views and integrations (Asana, Jira, etc.)
Integration with Gmail and Hiver Omni interface

Pros & Cons

Pros
  • Appears to offer a free plan with unlimited users
  • AI agents can automate complex, multi-system workflows
  • Integrates deeply with popular business tools (Salesforce, Shopify, ERP, etc.)
  • Built-in AI knowledge hub maintenance reduces manual effort
  • Feedback loops enable continuous improvement of AI performance
  • Setup reportedly takes minutes
Cons
  • Pricing is not publicly listed; requires contacting sales
  • Free plan likely has feature limitations (e.g., advanced AI capabilities may require paid plan)
  • Dependence on Gmail or Hiver Omni may limit standalone use
  • Configuring AI procedures may require initial time investment and technical know-how
  • AI output quality depends on training and guardrail configuration

Best For

Complex customer support requiring context from multiple business systemsAutomating repetitive multi-step tasks like reading PDF orders and creating ERP recordsScaling support operations without adding headcountImproving cross-departmental collaboration on shared ticketsReducing response times by enabling AI to triage and route tickets automaticallyMaintaining a self-updating knowledge base for consistent responses

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FAQ

Does Hiver offer a free plan?
Based on the tagline and website, Hiver appears to offer a free plan with unlimited users. However, the exact feature set and usage limits of the free plan should be verified on the official pricing page.
Can Hiver integrate with my existing CRM or helpdesk tools?
Hiver integrates with systems like Salesforce, Shopify, ERP systems, Asana, Jira, and more. It also works within Gmail or as a standalone Omnichannel platform. Specific integrations should be checked on the Hiver website or by contacting support.
How do Hiver's AI agents work?
AI agents can be given custom procedures in plain English. They read ticket content, call relevant APIs, perform actions across connected systems (e.g., refresh tokens, create records), and confirm resolutions. The website provides examples like reading error codes and fixing login issues.
Is Hiver suitable for voice support?
Yes, Hiver supports voice as one of its channels, along with email, chat, and WhatsApp. Specific voice features (e.g., call routing, transcription) are not detailed on the scraped page, so you should verify those capabilities directly.
How long does it take to set up Hiver?
The website claims setup in minutes. Actual time may vary depending on the complexity of integrations and configuration of AI procedures. The free plan allows immediate start within Gmail or Hiver Omni.
Does Hiver provide analytics and quality assurance?
Yes, Hiver includes AI Insights for analytics, AI QA for quality assurance, and a feedback loop to improve AI performance. You can monitor every conversation and see how agents perform.