Multi Generative AI agents for customer support email automation built with Golang, Google-GenAi and Customgraph solution

Mailflow

🚀 Customer Support Email Automation with AI Agents and RAG (in Go lang)

Note: Last stable code version is available at branch 0.9: Click Here

Introduction

This AI-powered solution, built with a Go-driven workflow, uses multiple AI agents to efficiently manage, categorize, and respond to customer emails. It also leverages Retrieval-Augmented Generation (RAG) technology to provide accurate answers to any business or product questions, ensuring your customers always get the precise information they need.

Features

Email Inbox Management with AI Agents

• Continuously monitors the agency's Gmail inbox
• Categorizes emails into 'customer complaint,' 'product inquiry,' 'customer feedback,' or 'unrelated'
• Automatically handles irrelevant emails to maintain efficiency

AI Response Generation

• Quickly drafts emails for customer complaints and feedback using a customizable workflow
• Utilizes RAG techniques to answer product/service-related questions accurately
• Creates personalized email content tailored to each customer's needs

Quality Assurance with AI

• Automatically checks email quality, formatting, and relevance
• Ensures every response meets high standards before reaching the client

How It Works

1. Email Monitoring: The system constantly checks for new emails in the agency's Gmail inbox using the Gmail API.
2. Email Categorization: AI agents sort each email into predefined categories.
3. Response Generation:
   • For complaints or feedback: The system quickly drafts a tailored email response.
   • For service/product questions: The system uses RAG to retrieve accurate information from agency documents and generates