Automate Customer Support with GPT-4o, Gmail, Slack, and Google Drive

The workflow begins by monitoring Gmail for new support emails, which are then categorized using an AI classifier. Based on the classification, GPT-4o generates personalized responses using knowledge from documents stored in Google Drive and indexed in Pinecone. If an email requires human intervention, a notification is sent to Slack. All interactions are logged in Google Sheets for analysis. This setup ensures that support teams can respond quickly and accurately, leveraging AI to handle routine inquiries while escalating complex issues.