Automate Customer Support on WhatsApp Using Google Docs and AI
Enhance your customer support by automating responses on WhatsApp using a real-time Google Docs knowledge base and AI integration.
This workflow enables businesses to provide instant customer support on WhatsApp by leveraging a Google Docs knowledge base and AI models like OpenAI or Gemini. It processes incoming WhatsApp messages, extracts relevant information from a Google Doc, and crafts a personalized response using AI. The system logs all interactions in Google Sheets for easy tracking and analysis.
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Customer Support Automation Suite
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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