Frustrated with Perplexity cancelling my PAID Pro…
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    Frustrated with Perplexity cancelling my PAID Pro Subscription

    khotmoin23 March 10, 2026
    122 likes

    EDIT: THE ISSUE HAS BEEN RESOLVED. THE PRO SUBSCRIPTION IS BACK!

    Okay so I need to vent because this has actually gotten ridiculous.

    Back in July last year I got Perplexity Pro for free through its promotion with a telecom provider. Great deal, loved the product, used it almost every day. Then on February 20th it just... stopped working. No warning, no email, nothing. I reached out to support and Sam hit me with the same "Your account was suspended because our systems detected activity that violates our Terms of Service" email. No further explanation whatsoever.

    Unlike others, I didn't rant about it and quit. I actually went and bought Perplexity Education Pro on February 25th with my own money because I genuinely liked the product that much. Auto-pay on, everything set up properly. I was ready to be a proper paying customer.

    That was 14 days ago.

    Today I open Perplexity and the subscription is just gone. Again. No email this time, not even that. Last time was bad but at least they told me SOMETHING. Today I got absolute silence.

    Like I genuinely cannot wrap my head around how a company takes your payment, and then cuts off access without so much as a single notification. What is happening?

    At this point I've sent them a proper complaint email asking for either my subscription back with an actual explanation, or a full refund.

    Anyone faced the same? Especially on the Education Pro plan?

    Any solution? How I can reach to an actual person and not a bot?

    Visit

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