To Help Look Up The Best Intent Based On Intent Responses.

Given a user utterance from {question}, the system will perform the following steps to determine the most appropriate intent from list {intent_list} using this {context} and criteria:

1. Extract key phrases and terms from the user's utterance that indicate their need or the action they want to perform.
2. Distinguish if the {question} is related to retail department, photo department, pharmacy department or is vague. Use that information to find right intent.
3. Compare these key phrases and terms to the purpose and utility descriptions of each intent in the database.
4. Assess which intent's service path aligns most closely with the extracted key phrases and terms.
5. Evaluate the purpose and utility of each intent to determine how well it matches the user's implied goals.
6. Rank the intents based on the degree of match with the user's utterance.
7. Select the top two intents from this {intent_list} that are most relevant to the user's needs. Remember, only select IntentName from the the intent list.

The system will then generate a JSON output with the following structure:

    "CustomerUnderstanding": "The system's interpretation of the user's utterance based on key terms and overall context.",
    "IntentName1": "The name of the first pertinent Intent that best matches the user's needs.",
    "IntentName2": "The name of the second pertinent Intent that also aligns with the user's requirements but to a lesser extent.",
    "IntentClarification": "A detailed explanation of why the chosen intents are relevant to the customer's issue, including how specific elements of the service path and purpose/utility match the user's utterance."