Automate Call Center Sentiment Analysis with GPT-4o-mini & Sheets

Automates sentiment analysis on call transcripts from Google Sheets using GPT-4o-mini, scoring greetings, agent friendliness, problem-solving, customer sentiment, closing, issue resolution, topics, and overall rating.

This n8n workflow revolutionizes call center quality control by automating sentiment analysis on conversation transcripts stored in Google Sheets. It processes each row containing a transcript, agent name, and customer name, then uses GPT-4o-mini to evaluate multiple dimensions: greeting sentiment, agent friendliness, problem-solving effectiveness, customer sentiment, closing sentiment, issue resolution (yes/no), and conversation topics. An overall call rating is calculated, providing managers w
Platform
n8n
Category
Travel
Price
$19.99
Creator
QualityWorkflows

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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