Automate IT Support: Emails to Jira Tickets with AI & Slack Alerts

Automates converting Gmail support requests into Jira tickets, extracts details with AI, suggests resolutions, and notifies Slack teams for efficient IT handling.

This n8n workflow transforms email-based IT support requests into structured Jira tickets using AI-powered extraction and resolution suggestions. It triggers on new Gmail emails, fetches content, checks for duplicates, marks as read, and uses OpenAI's Support Request Reader Agent to parse key details like title, description, requester, department, category, and priority. A Jira ticket is then created automatically. Next, the IT Support Advisor Agent generates AI-based resolution proposals, whic
Platform
n8n
Category
Internet of Things
Price
$24.99
Creator
QualityWorkflows

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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