Automate Sentiment Analysis for Call Center Transcripts Using OpenAI and Google Sheets

The workflow automates the process of analyzing call center transcripts by extracting key sentiment metrics such as greeting sentiment, agent friendliness, problem-solving effectiveness, and overall customer sentiment. It uses OpenAI's language model to perform sentiment classification and updates a Google Sheet with the results, including an overall call rating. This automation allows call center managers to focus on improving customer interactions by providing actionable insights.